Juan Reyes
Summary
Enthusiastic and highly motivated bilingual (English/Spanish) business administration student with one year of management experience and a strong passion for organization, customer service, and team coordination. Experienced in leading teams, improving operations, and delivering excellent service in fast-paced environments. Skilled in scheduling, administrative support, composing professional emails, and using computer systems efficiently. Known for strong communication skills, attention to detail, and the ability to create positive experiences for both customers and coworkers. Eager to contribute to an HVAC office team by supporting dispatch operations, strengthening customer relationships, and helping drive overall business success.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Manager's Assistant
IHOP LLC
Sterling, VA
03.2023 - 02.2026
- Coordinated scheduling and communication between management and staff to enhance operational efficiency and team collaboration.
- Assisted in implementing process improvements that increased overall service speed and customer satisfaction.
- Managed inventory levels and restocked supplies to ensure optimal operational readiness and minimize downtime.
- Developed training materials for new hires, fostering a smoother onboarding process and enhancing team performance.
- Streamlined daily operations by creating checklists, resulting in improved task completion rates and workflow consistency.
- Analyzed customer feedback to identify service trends, informing management of necessary adjustments to enhance guest experiences.
- Collaborated with cross-functional teams to resolve operational challenges, fostering a culture of teamwork and problem-solving.
- Conducted regular audits of operational procedures, ensuring compliance with company policies and promoting a safe work environment.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Drove customer feedback to deliver information to management for corrective action.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Education
Bachelor of Business Administration - Business Administration
Northeast Community College
Sterling , VA 06.2025 - 02.2026
Skills
- Employee Training & Development: Design and deliver structured training programs to improve performance, productivity, and team engagement
- Food Safety Compliance & Evaluation: Conduct food safety audits and ensure adherence to health regulations and company standards
- Operational Excellence & Continuous Improvement: Maintain high performance standards while driving ongoing team development and process improvement
- Advanced Microsoft Excel & Reporting: Create structured spreadsheets, performance trackers, KPI dashboards, and data-driven reports
- Marketing & Promotional Design: Develop professional posters and promotional materials to support sales growth and brand visibility
- Budget Management & Cost Control: Analyze individual item pricing, monitor cost impact, and manage budgets to optimize profitability
- Meeting Coordination & Facilitation: Organize and lead structured meetings to align team goals, improve communication, and drive results
- Professional Business Communication: Compose clear, effective, and professional internal and external email correspondence
- Equipment Maintenance & Troubleshooting: Perform preventive maintenance and basic repairs on electronic and gas-operated equipment
Languages
English
Advanced (C1)
C1
Spanish
Proficient (C2)
C2
Timeline
Bachelor of Business Administration - Business Administration
Northeast Community College
06.2025 - 02.2026
Manager's Assistant
IHOP LLC
03.2023 - 02.2026