Alondra Palacios
Houston,TX
Summary
Proven Registered Medical Assistant with a track record of enhancing patient care and streamlining clinical operations at SKC Family Clinic & Urgent Care. Demonstrates expertise in EMR/EHR and phlebotomy, coupled with exceptional problem-solving abilities. Achieved significant improvements in patient experience and operational efficiency, showcasing adaptability and a commitment to privacy and confidentiality.
Registered medical professional, skilled in patient care, clinical procedures, and medical documentation. Strong focus on collaboration and adaptability in fast-paced healthcare environments. Proficient in phlebotomy, EKGs, administering medications, and patient education. Known for reliability, compassion, and effective communication skills.
Overview
3
3
years of professional experience
Work History
Registered Medical Assistant
SKC Family Clinic & Urgent Care
06.2024 - Current
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Ensured accurate billing by diligently verifying insurance information for each patient visit.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Registered Medical Assistant Externship
Purple Sage Elementary
01.2024 - 05.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Demonstrated adaptability by quickly learning new medical software systems for more efficient documentation and record-keeping practices.
- Conducted growth assessments to monitor children''s development and identify potential concerns early on.
- Promoted a positive work environment through effective teamwork and clear communication among staff members.
- Provided exceptional service to diverse populations, addressing individual needs with empathy and professionalism.
Tax Preparer Assistant
Income Tax Unlimited
07.2023 - 05.2024
- Improved overall office efficiency by maintaining digital client records and updating tax software regularly.
- Maintained a high level of confidentiality when handling sensitive financial information for clients.
- Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
- Reduced errors by double-checking calculations and cross-referencing input data against source documents.
- Organized files both electronically and physically for ease of access and retrieval improving overall workflow.
Waitress Supervisor
Karanchos Mexican Restruant
06.2021 - 06.2023
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
Education
High School Diploma -
North Shore Senior High School
353 N Castleglory, Houston Tx, 7704905-2024
Medical Assistant Technical Program - Medical Assistant
San Jacinto College
5800 Uvalde Rd, Houston Tx, 7704905-2024
Skills
- Privacy and confidentiality
- First-aid and CPR
- Medical terminology proficiency
- Reliable team player
- EMR / EHR
- Phlebotomy
- Trustworthy companion
- Adaptable
- Stocking supplies
- Check-in coordination
- EKG administration
- Quick problem solver
- Vital signs and examinations
- Wound care management
- Multitasking Abilities
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Registered Medical Assistant
SKC Family Clinic & Urgent Care
06.2024 - Current
Registered Medical Assistant Externship
Purple Sage Elementary
01.2024 - 05.2024
Tax Preparer Assistant
Income Tax Unlimited
07.2023 - 05.2024
Waitress Supervisor
Karanchos Mexican Restruant
06.2021 - 06.2023
High School Diploma -
North Shore Senior High School
Medical Assistant Technical Program - Medical Assistant
San Jacinto College
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