Alondra Ramirez
Greenville
Summary
Customer-focused professional with a background in customer service roles. I am bilingual and currently work at a utilty office for the City of Greenville. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
GEUS
Greenville
04.2024 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
Cashier
GEUS
Greenville
07.2022 - 03.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier
Super Bueno
Greenville
06.2021 - 07.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Education
High School Diploma -
Greenville High School
Greenville, TX05-2022
Skills
- Bilingual
- Customer service
- Problem resolution
- Record keeping
- Payment processing
- Effective communication
- Conflict resolution
- Attention to detail
- Communication skills
- Problem solving
References
References available upon request.
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
GEUS
04.2024 - Current
Cashier
GEUS
07.2022 - 03.2024
Cashier
Super Bueno
06.2021 - 07.2022
High School Diploma -
Greenville High School