Alondra Ramirez-Lopez
Arlington,TX
Summary
Dedicated office professional with expertise in managing operations and delivering patient support in dynamic healthcare environments. Proficient in scheduling, phone management, insurance verification, and various administrative tasks. Recognized for exceptional multitasking abilities and effective teamwork, consistently surpassing performance benchmarks. Committed to enhancing patient service and operational efficiency.
Overview
1
1
Language
14
14
years of professional experience
Work History
Document Specialist
City Staffing at JP Morgan
Lewisville, Texas
05.2024 - Current
- Managed confidential financial and personal information in secure environments, reducing data breach risks.
- Inspect incoming and outgoing correspondence for compliance, achieving 99.8% accuracy prior to archiving.
- Maintained financial logs and filing hierarchies, ensuring accuracy between payment records and client invoices.
- Organized physical files according to established protocols, enhancing retrieval efficiency.
Medical Office Associate
Align Medical Management
Dallas, Texas
08.2022 - 12.2023
- Coordinated patient scheduling and appointments to optimize office workflow.
- Facilitated patient referrals and ensured timely follow-up appointments.
- Processed referrals for specialist visits or diagnostic tests.
- Assisted with patient intake and maintained accurate medical records.
- Updated patient information using electronic health record systems to maintain data accuracy.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Assisted medical staff with administrative tasks and patient inquiries.
- Processed insurance claims and verified patient eligibility for services.
- Coordinated communication between patients, physicians, and insurance providers.
- Ensured compliance with health regulations and office policies consistently.
Medical Office Assistant
Advanced Orthopedics
Plano, TX
04.2021 - 12.2021
- Coordinated communications among patients, physicians, and insurance providers to improve service delivery and patient satisfaction.
- Managed appointment calendar and scheduled surgeries for multiple physicians efficiently.
- Verified insurance coverage for each patient visit, facilitating seamless care and reducing delays in treatment.
- Prepared patient charts prior to appointments to ensure readiness.
- Managed incoming calls and addressed inquiries with professionalism, ensuring patient concerns were resolved promptly.
- Processed medical billing claims utilizing specialized software tools for accuracy.
- Accurately entered billing codes into the computer system for reimbursement.
- Maintained medical records using an electronic health record system for compliance.
Medical Office Supervisor
Atticus (Acquired Kortmed)
Dallas, Texas
05.2012 - 12.2019
- Managed a team of 10 medical office staff, including hiring and training new employees.
- Supervised daily operations of medical office ensuring efficient workflow.
- Coordinated staff schedules and delegated tasks to enhance team productivity.
- Oversaw patient flow in office, ensuring timely scheduling of appointments.
- Facilitated communication between healthcare providers and administrative staff.
- Addressed patient inquiries and complaints to promote satisfaction and maintain compliance.
- Registered patients and scheduled appointments.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Maintained organized patient files and ensured confidentiality compliance.
- Managed inventory control and procured medical supplies.
- Processed patient referrals and facilitated communication between departments.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA09-2020
Skills
- Data compliance
- Time management
- Document management
- Patient communication
- Attention to detail
- EMR software
- Data management
- Bilingual communication
Languages
Spanish
Professional
Timeline
Document Specialist
City Staffing at JP Morgan
05.2024 - Current
Medical Office Associate
Align Medical Management
08.2022 - 12.2023
Medical Office Assistant
Advanced Orthopedics
04.2021 - 12.2021
Medical Office Supervisor
Atticus (Acquired Kortmed)
05.2012 - 12.2019
High School Diploma -
Penn Foster Career School