Alondra Reyes
Summary
Friendly and empathetic with excellent communication skills ready to provide exceptional patient care and support. Possesses foundational knowledge in healthcare procedures and patient management, proficient in scheduling and administrative tasks. Committed to enhancing patient experiences and ensuring smooth operations within healthcare facilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator
Spooner Physical Therapy
05.2024 - Current
- Greeting and assisting patients, visitors, and vendors
- Coordinate and communicate patient/therapist service, ensuring follow up and tracking of all patient referrals, prescriptions, appointments, cancellations, and reschedules
- Coordinate therapist time off requests and schedule changes
- Ensure all patient records are accurate and complete
- Answer phones in the capacity of resolving patient concerns, communicating with vendors, and marketing new patient inquiries
- Maintain patient database, updating information as needed
- Perform over-the-counter collections of co-pays and deductibles
- Review all patient documents and HIPAA compliance
- Using computer-generated statistical and productivity reports
Physical Therapy Technician
Spooner Physical Therapy
10.2022 - 05.2024
- Greeted patients for their therapy sessions, made sure they were comfortable, and ready for the treatment
- Tracked and recorded accurate information, informed the therapist accordingly
- Worked alongside therapists to create the proper treatment plan
- Maintained cleanliness of the clinic to ensure a safe and productive environment
- Assisted patients with properly using equipment
Volunteer
Maricopa County Animal Care and Control
02.2019 - 03.2020
- Maintaining a welcoming environment for visitors
- Cleaning animal kennels
- Communicating with fellow volunteers and visitors
- Wash laundry
Education
Certification of Training - Phlebotomy Technician
Phlebotomy Training Specialists
Mesa, AZ10.2024
High School Diploma -
St. Mary's Catholic High School
Phoenix, AZ05-2022
Skills
- Communication
- Adaptability
- Patient Care
- Attention to detail
- Therapeutic Exercise
- Documentation
- Bilingual
- Customer Service
- Administrative skills
- Problem solving
- Multitasking
- Healthcare Systems Knowledge
Certification
- Certificate of Training,
Phlebotomy Technician,
Phlebotomy Training Specialists,
October 2024
- Certified Phlebotomy Technician,
National Healthcare Certification Organization,
October 2024
Languages
Spanish
Professional Working
Timeline
Patient Service Coordinator
Spooner Physical Therapy
05.2024 - Current
Physical Therapy Technician
Spooner Physical Therapy
10.2022 - 05.2024
Volunteer
Maricopa County Animal Care and Control
02.2019 - 03.2020
Certification of Training - Phlebotomy Technician
Phlebotomy Training Specialists
High School Diploma -
St. Mary's Catholic High School
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