Lucinda K. Taylor
Cleveland,OH
Summary
Healthcare Customer Service Professional experienced in supporting patients and managing high-volume customer service operations. Delivered positive patient experiences through effective scheduling, insurance verification, and administrative coordination. Focused on enhancing communication between patients and professionals while providing comprehensive patient education.
Overview
9
9
years of professional experience
13
13
years of post-secondary education
Work History
Patient Service Coordinator
Cleveland Clinic
Cleveland, OH
04.2024 - Current
- Coordinate patient scheduling, follow-up appointments, and daily administrative operations within the neurology department.
- Greet and assist patients professionally while verifying insurance information and preparing patient paperwork.
- Maintain Epic system documentation, update medical records, and support smooth patient flow throughout the office.
- Act as a liaison between patients, providers, and office staff while resolving patient concerns.
- Coordinated patient appointments and managed scheduling for multiple healthcare providers.
- Assisted patients with insurance verification and clarified coverage options.
- Maintained accurate patient records in electronic health systems and ensured compliance.
- Resolved patient inquiries and concerns promptly to enhance the service experience.
- Answered telephone calls to schedule appointments and answer patient questions.
Patient Service Representative
Lake Health
08.2022 - 03.2024
- Provided front-office support including appointment scheduling, insurance verification, and patient registration.
- Handled high-volume inbound and outbound calls while maintaining excellent customer service.
- Collected co-pays, updated patient demographics, and maintained accurate patient records.
- Prepared charts and supported daily administrative functions within a fast-paced healthcare office.
Specimen Processor
LabCorp
07.2020 - 07.2022
- Processed and prepared laboratory specimens for testing and analysis while maintaining quality control standards.
- Verified patient demographics and ensured proper specimen labeling, handling, and documentation.
- Tracked specimens throughout the processing cycle while maintaining accurate data entry.
- Assisted with specimen routing, storage, packaging, and laboratory safety procedures.
Guest Service Associate
Towne Park | Cleveland Clinic
09.2017 - 02.2021
- Delivered exceptional customer service, assisting guests and patients in fast-paced environment to ensure satisfaction.
- Processed financial transactions while upholding operational and safety standards to enhance service reliability.
- Multitasked effectively, ensuring positive guest experiences with minimal supervision and prompt attention to needs.
Education
Bachelor of Arts -
Cuyahoga Community College
Beachwood, OH 06.2016 - 06.2026
High School Diploma -
John Adams High School
Cleveland, OHIO 08.2012 - 05.2015
Skills
- Patient Scheduling
- Patient Registration
- Insurance Verification
- HIPAA Compliance
- Medical Records
- Epic Systems
- Appointment management
- Data Entry
- Microsoft Office
- Multitasking
- Communication
- Customer Service
Timeline
Patient Service Coordinator
Cleveland Clinic
04.2024 - Current
Patient Service Representative
Lake Health
08.2022 - 03.2024
Specimen Processor
LabCorp
07.2020 - 07.2022
Guest Service Associate
Towne Park | Cleveland Clinic
09.2017 - 02.2021
Bachelor of Arts -
Cuyahoga Community College
06.2016 - 06.2026
High School Diploma -
John Adams High School
08.2012 - 05.2015