Deshawn Coleman

Experienced Patient Service Coordinator specializing in patient coordination and appointment scheduling. Enhances patient satisfaction through effective communication and conflict resolution. Skilled in HIPAA compliance and electronic medical records management, ensuring accuracy and confidentiality. Strong work ethic and adaptability support efficient work in fast-paced environments.

• Greet and check in an average of [30+] patients daily, verify insurance, and manage appointment scheduling.
• Maintain accurate patient records for a caseload of [hundreds] per month and coordinate with medical staff.
• Support efficient front-desk operations in a busy healthcare setting, ensuring timely patient flow.
• Ensure HIPAA compliance and uphold patient confidentiality standards at all times.
• Registered and checked in patients, verified insurance, and handled incoming phone calls.
• Maintained accurate electronic medical records and scheduled appointments.
• Supported clinical staff with administrative responsibilities in a high-volume urgent care environment.
• Processed patient co-pays and refunds at reception using POS, maintaining balanced cash drawer.
• Triaged incoming phone calls, routed clinical concerns to nurses, and logged messages in EHR.
• Created a daily check-in checklist that clarified registration steps and decreased registration delays.
• Assisted clients with daily living activities in a home care setting.
• Maintained a clean and safe environment while ensuring client comfort.
• Completed tasks efficiently and maintained detailed documentation.