TAMMY NEWSOME
Bolivar,TN
Summary
Compassionate Patient Services Coordinator known for maintaining high productivity levels and completing tasks efficiently. Skilled in patient communication, appointment scheduling, and medical records management. Excel at empathy, problem-solving, and teamwork, ensuring smooth operations and positive patient experiences.
Overview
28
28
years of professional experience
Work History
Patient Service Coordinator
NHC Homecare
Arlington/Somerville
06.2025 - Current
- Displayed excellence in customer service and phone etiquette, enhancing patient and caregiver interactions.
- Notifies appropriate partners and patients/caregivers of scheduling changes timely.
- Facilitated daily schedules through timely data entry of scheduling changes.
- Coordinated admissions, evaluations, resumption of services, and discharges with the appropriate disciplines.
- Relayed information among Homecare disciplines regarding change orders, frequencies, skills, and discharges to ensure coordinated patient care.
- Facilitates the coordination of schedule verification with the assigned partners and daily printing and distribution of itineraries.
- Relays information between disciplines regarding patient status, needs, progress, decline, and anticipated changes in frequencies; for patient care conference.
- Assisted with various administrative tasks within the intake department.
Office Manager
NHC Homecare
Somerville, TN
10.2021 - 06.2025
- Managed the effective day-to-day clerical processes of the Homecare agency under the direction of the agency Administrator or Director of Services, following NHC policy and procedures.
- Supervises, recruits, hires, trains, evaluates, develops, and disciplines clerical staff
- Assigns/delegates tasks appropriately to clerical staff, retaining responsibility to assure that all tasks are completed timely and accurately
- Supervises and coordinates billing related activities to ensure timely and correct processing
- Supervises and coordinates payroll related activities to ensure timely and correct processing, including reporting of hours and benefit days
- Maintains confidential personnel records for all staff
- Oversees data entry and processing of patient information, ensuring timeliness and accuracy
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Oversees data entry and tracking of physician orders to meet deadlines and standards
- Oversees maintenance of patient Medical Records
- Coordinates maintenance of office equipment and machines
- Oversees ordering and maintenance of par levels of office, paper and patient care supplies
- Oversees coverage of telephone/reception duties, including rolling phones and informing answering service of nurse(s) on call
- Oversees opening/locking office daily
- Oversees timely, compliant transmission of electronic data
- Oversees timely and appropriate distribution of mail, faxes, and messages
- Assists with orientation/training of non-clerical staff, as it pertains to office functions
- Protects the confidentiality of patient, partner, and agency information
- Monitored and recorded budget items, ensuring accurate financial tracking to support agency operations.
- Managed cash transactions and records as Petty Cashier, maintaining financial integrity for office operations.
- Acted as a benefits expert, providing guidance and support to office staff.
- Implemented and enforced all applicable policies and procedures for NHC Homecare.
- Collaborated with Administrator, Director of Services, and Clinical Manager to evaluate and adapt processes, enhancing problem-resolution efficiency.
- Maintains functional knowledge of Federal & State Home Care regulations as they pertain to clerical / administrative processes.
- Supports and models the 20 Promises of The Better Way and represents themselves and the agency in a positive manner.
- Participates in and supports Quality Assurance Performance Improvement (QAPI) activities including serving on the QAPI Steering Committee / Performance Improvement Project (PIP) groups assigned.
- Executed various duties and responsibilities designated by the Administrator or Director of Services.
- Managed daily office operations to ensure smooth workflow and communication.
- Coordinated schedules and appointments for staff and visiting healthcare professionals.
- Oversaw inventory management for office supplies and medical equipment needs.
- Facilitated training sessions for new office staff on procedures and software systems.
- Developed filing systems to maintain accurate patient records and documentation.
- Implemented office policies to improve efficiency and compliance with healthcare regulations.
- Communicated with clients to address inquiries and provide support services effectively.
- Collaborated with team members to enhance patient care through administrative support tasks.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
Receptionist/Scheduling Coordinator
NHC Homecare
Somerville
11.2017 - 10.2021
- 1. Managed front desk operations
- 21. Conveys excellence in customer service, phone etiquette, and professionalism.
- 14. Facilitates the daily schedules by timely data entry of scheduling / scheduling changes.
- 15. Notifies appropriate partners and patients/caregivers of scheduling changes timely.
- 16. Coordinates admissions, evaluations, resumption of services, and discharges and the required documentation with the appropriate disciplines, under the direction of the Clinical Manager.
- 17. Relayed critical information between homecare disciplines regarding patient-related changes to enhance coordination of services.
- 18. Facilitates the coordination of schedule verification with the assigned partners and daily printing and distribution of itineraries.
- 19. Relays information between disciplines regarding patient status, needs, progress, decline, and anticipated changes in frequencies; for patient care conferences.
- 2. Processed and distributed incoming/outgoing mail and messages to ensure timely communication.
- 4. Maintains inventory of office supplies/forms
- 5. Maintained inventory of medical supplies to support uninterrupted patient care.
- 6. Timely and accurate maintenance of medical records
- 8. Maintains Call / Emergency Preparedness Notebook
- 9. Processes and tracks physician orders
- 10. Assists with billing activities
- 12. Completes data entry of patient/other information
- Executed various tasks directed by the Office Manager.
- 21. Conveys excellence in customer service, phone etiquette, and professionalism.
Assembler
Randstad
Arlington, TN
11.2016 - 11.2017
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Inspect finished products for defects and conformance to customer requirements.
- Inspected finished products for quality and consistency.
- Identified and resolved assembly and production issues, minimizing downtime and maintaining workflow.
- Monitored processes, reporting abnormalities to management team.
- Collaborated with team members to efficiently meet production deadlines, enhancing overall team productivity.
- Reported equipment malfunctions to supervisors for timely repairs.
- Followed safety protocols to ensure a secure working environment.
Suspended Billing Representative
Apria Healthcare
12.2002 - 07.2016
- Managed customer inquiries related to suspended billing processes and account statuses.
- Coordinated with healthcare providers to resolve billing discrepancies, ensuring timely adjustments and accurate accounts.
- Reviewed patient accounts to ensure compliance with billing regulations and policies.
- Communicated effectively with clients to explain complex billing issues clearly.
- Responded promptly to customer inquiries regarding their accounts receivable balances or past due payments.
- Collaborated with finance teams to streamline billing operations and improve efficiency.
- Analyzed trends in suspended billing cases, identifying process improvement opportunities to enhance operational efficiency.
- Identified areas to enhance efficiency and reduce errors in operations.
- Assisted in developing new procedures for handling suspended billings, streamlining processes and improving turnaround times.
- Assisted in training new representatives on billing procedures and system navigation.
Assisant Manager
Burch's BBQ
05.1998 - 05.2002
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Coordinated team schedules to ensure optimal staffing and coverage during peak hours, improving service efficiency.
- Trained new staff in food safety protocols and customer service standards.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Implemented promotional strategies that increased menu visibility and attracted more customers.
- Managed inventory levels and ordered supplies to maintain efficient operations.
- Collaborated with management on budgeting and financial planning for the restaurant.
- Delegated work to staff, setting priorities and goals.
- Resolved team member conflicts effectively, fostering a collaborative work environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
Education
2 certificates, 1 Diploma - Computer Operator & Information Processing Technician, Microcomputer Support Specialist
Tennessee Technology Center
Whiteville10.1999
Bolivar, TN -
Bolivar Central High School
Bolivar, TN05-1994
Martin, TN - Computer Programming
UT Martin
Martin, TNSkills
- Patient Coordination
- Scheduling & Calendar Management: Coordinating schedules for clinicians, meetings, and events
- Schedule management
- Accurate record keeping
- Database management
- Microsoft Office proficiency
- Office management
- Time Management: Prioritizing tasks and managing time effectively
- Organization: Maintaining a well-organized and efficient workspace
- Effective communication
- Interpersonal Skills: Building positive relationships with colleagues and clients
- Patient Advocacy
- Task organization
- Calendar management
AWARDS
Employee of the Month, April 2014, Being a team player and being a leader amongst my peers. Strives helping others and displays a positive attitude. Complete my work in a timely manner and take on other duties as well. Meet responsibilities to accomplish a common goal.
ADDITIONAL INFORMATION
- I am a very strong teammate and a dedicated worker. Absenteeism is minimum. I have a positive attitude no matter what the task is. I try to complete my duties in a timely manner.
- My strengths:
- 1) Meet or exceeds metrics set for me
- 2). Willingness to take on additional tasks
- 3). Excellent communication skills
Timeline
Patient Service Coordinator
NHC Homecare
06.2025 - Current
Office Manager
NHC Homecare
10.2021 - 06.2025
Receptionist/Scheduling Coordinator
NHC Homecare
11.2017 - 10.2021
Assembler
Randstad
11.2016 - 11.2017
Suspended Billing Representative
Apria Healthcare
12.2002 - 07.2016
Assisant Manager
Burch's BBQ
05.1998 - 05.2002
2 certificates, 1 Diploma - Computer Operator & Information Processing Technician, Microcomputer Support Specialist
Tennessee Technology Center
Bolivar, TN -
Bolivar Central High School
Martin, TN - Computer Programming
UT Martin