ALISON CANAS
Summary
Healthcare patient service specialist with a strong background in front desk operations, appointment scheduling, insurance verification, and cash handling. Known for providing courteous patient support, maintaining HIPAA compliance, coordinating imaging visits, and managing records with accuracy. Bilingual support for Spanish-speaking patients and experience training new staff.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Patient Service Specialist/Coordinator
Adventist Healthcare Imaging- Breast Center
Rockville, Maryland
11.2022 - Current
- Greeted and checked in high volumes of patients daily while delivering compassionate, professional service.
- Coordinated follow-up imaging scheduling across mammogram, ultrasound, x-ray, MRI, and CT appointments to support continuity of care.
- Verified demographics, insurance eligibility, and co-payments during pre-registration to improve intake accuracy.
- Maintained daily cash receipts and prepared deposits during supervisor absence.
- Oversaw front desk operations, directed patient flow, and maintained welcoming environment.
- Worked with physician offices to obtain imaging orders and coordinate scheduling for mammogram, ultrasound, x-ray, MRI, and CT services.
- Facilitated communication among patients, staff, and outside physicians to streamline medical inquiries and care coordination.
- Handled patient concerns with knowledgeable, courteous service to support strong satisfaction.
- Provided translation support and paperwork assistance for Spanish-speaking patients.
- Trained new staff on filing processes, phone etiquette, insurance verification, and office procedures.
- Supported radiologists, technicians, and other health care personnel with administrative needs.
- Organized incoming and outgoing medical records to maintain accurate documentation and access.
- Applied strict HIPAA standards when handling patient records and protected health information.
- Processed cash and credit card payments while maintaining accurate transaction records.
Front Desk Medical Receptionist
Medical Access Urgent Care
Germantown, Maryland
07.2020 - 11.2022
- Welcomed patients promptly and directed each person to correct department.
- Assisted with patient check-in and check-out while collecting insurance information and copayments.
- Answered high-volume phone calls and supported appointment scheduling, rescheduling, and confirmation.
- Kept office space clean and organized through daily maintenance tasks.
- Coordinated with clinical staff on patient flow and room availability
- Handled incoming mail including sorting letters according to departmental guidelines.
Part-time Sales Associate
Carter's, Inc.
Bethesda, Maryland
11.2024 - 11.2025
- Welcomed customers and provided prompt service to support positive shopping experiences.
- Completed sales transactions through POS system while maintaining accurate cash drawer balances.
- Managed merchandise replenishment and kept sales floor displays organized and presentable.
- Resolved customer questions and supported returns, exchanges, and service issues.
- Assisted inventory counts, stock checks, and backroom organization to support store readiness.
- Contributed to opening and closing procedures with store team to maintain daily operations.
Education
High School Diploma -
Colonel Zadok Magruder High School
Derwood, Maryland06-2022
Skills
- Patient registration
- Appointment scheduling
- Insurance verification
- Payment processing
- Medical records management
- Front desk operations
- Patient coordination
- HIPAA compliance
- Medical terminology
- Patient advocacy
Languages
Spanish
Certification
Basic Life Support (BLS) Provider (CPR & AED) — American Heart Association Issued 2025-12
Affiliations
OP Imaging Employee Engagement Council Adventist Healthcare Imaging, Rockville, MD
Timeline
Part-time Sales Associate
Carter's, Inc.
11.2024 - 11.2025
Patient Service Specialist/Coordinator
Adventist Healthcare Imaging- Breast Center
11.2022 - Current
Front Desk Medical Receptionist
Medical Access Urgent Care
07.2020 - 11.2022
High School Diploma -
Colonel Zadok Magruder High School