Yadira Salinas
Houston,Tx
Summary
Dynamic Patient Service Coordinator with extensive experience at Mann Eye Institute, excelling in high-volume call management and patient triage. Bilingual in English and Spanish, I leverage strong communication skills to enhance patient satisfaction while ensuring accurate insurance verification and appointment scheduling. Proven ability to thrive in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Patient Service Coordinator
Mann Eye Institute
09.2023 - 07.2025
- Handled 90+ calls per day in a high-volume call center environment, assisting with inquiries and scheduling.
- Scheduled medical and optical appointments, including cataract and LASIK consultations.
- Verified vision and medical insurance coverage and ensured accuracy of patient eligibility.
- Triaged patient concerns and routed appropriately based on symptoms and provider availability.
- Maintained updated patient charts, orders, and appointment records.
- Collaborated closely with internal teams via messaging systems to ensure schedule coordination.
- Provided courteous, efficient customer service in a fast-paced clinical setting.
Optician, Scheduler & Ophthalmic Assistant
Optical Illusionz
04.2022 - 08.2023
- Scheduled patient appointments and verified insurance eligibility.
- Made outbound calls for appointment confirmations and promotion notifications.
- Maintained accurate patient records and ensured thorough documentation.
- Assisted clients with frame selection based on prescription, style, and fit.
- Measured and adjusted frames; recommended lenses and coatings.
- Educated patients on contact lens care and handling.
- Cut, edged, and fitted lenses into frames in the optical lab according to prescriptions.
- Verified finished lenses using lensometers; ensured quality control.
- Managed inventory, merchandise displays, and handled returns.
- Trained junior staff and optician trainees on sales and product knowledge.
- Performed pre-testing including auto-refractions, tonometry, and fundus photography.
- Conducted color vision, stereo vision, and peripheral vision field tests.
- Captured anterior eye images to assist diagnosis.
- Prepared patients for refraction using existing prescriptions and phoropters.
- Supported telehealth exams through EMR data entry and imaging.
- Provided Spanish interpretation during patient exams.
Optician
Visionworks
11.2018 - 04.2022
- Assisted patients with frame selection, contact lenses, and insurance claims.
- Processed orders and performed minor frame adjustments and fittings.
- Managed appointment scheduling and promotional outreach calls.
- Maintained clean and organized retail environment; traveled between locations as needed.
Cashier
Express, Inc.
01.2018 - 10.2018
- Delivered fast, friendly service in a retail environment.
- Handled cash transactions, verified checks, and maintained store appearance.
Front Desk Clerk
Embassy Suites by Hilton
02.2017 - 12.2017
- Registered guests and processed payments per hotel policy.
- Managed daily financial audits and balanced transactions.
- Provided excellent guest service and resolved concerns efficiently.
Telemarketer
State Farm Insurance
07.2016 - 12.2017
- Made outbound calls to provide auto and home insurance quotes.
- Processed payments and faxed paperwork.
- Represented the company at promotional events.
Education
High School Diploma -
Milby High School
Houston, TX05-2015
Skills
- Bilingual: English & Spanish
- Patient Scheduling & Triage
- Vision & Medical Insurance Verification
- Microsoft Word & Excel
- High-Volume Call Management
- EMR Systems & Telehealth Support
- Optical Sales
- Frame Fitting
- Lens Cutting
- Pre-testing
- Ophthalmic Procedures
- Strong Multitasking
- Organization
- Excellent Customer Service
- Communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Service Coordinator
Mann Eye Institute
09.2023 - 07.2025
Optician, Scheduler & Ophthalmic Assistant
Optical Illusionz
04.2022 - 08.2023
Optician
Visionworks
11.2018 - 04.2022
Cashier
Express, Inc.
01.2018 - 10.2018
Front Desk Clerk
Embassy Suites by Hilton
02.2017 - 12.2017
Telemarketer
State Farm Insurance
07.2016 - 12.2017
High School Diploma -
Milby High School
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