Carmen Luna
Sebring,FL
Summary
As an achievement-driven and oriented employee my goal is to collaborate and play a key role for an established growing company by making significant contributions towards the business.
Overview
12
12
years of professional experience
Work History
Patient Service Coordinator
Cora Physical Therapy
Sebring, Lake Placid, FL
03.2025 - Current
- Coordinated communication between patients and healthcare providers to facilitate timely information flow.
- Managed patient scheduling and appointment confirmations to streamline operations.
- Completed insurance verification processes to expedite patient approval times.
- Maintained accurate patient records and documentation in compliance with HIPAA regulations.
CSR, Receptionist
Classic Collision Auto Body
Hallandale Beach, Fl
06.2018 - 07.2022
- Quality Control
- Examine wrecked vehicles in person or review digital photos to identify structural damage.
- Coordinate with insurance about repairs to finalize pricing and timelines.
- Assist in preparing accurate repair estimates for parts, labor, paint, materials, and additional services.
- Prepare and submit supplements.
- Order or verify required replacement parts and confirm correct pricing.
- Maintain communication between customers, insurance companies, technicians, and management.
Accountant, Rental Agent
Lexus of Pembroke Pines
Pembroke Pines, Florida
04.2014 - 05.2018
- Payroll
- Collections
- Collect outstanding payments from insurance companies (thousands of dollars)
- Endorse insurance checks and distribute monies
- Contact insurance companies and collect detailed information for insured/claimant's vehicle coverage
- Provide customer rental vehicle while following proper procedure
- Follow up with customers periodically regarding temporary documentation and payments
- Thoroughly inspect vehicle with customers and identify collision damages
- Periodically contact customers while providing updates
Education
High School Diploma -
Hialeah Senior High School
Hialeah, FLSkills
- Bilingual (Fluent in English and Spanish)
- Time management skills and extreme organizer
- Equipped to perform within a team and individually
- Equipped to perform at a fast pace in a demanding environment
- Capable of obtaining and acknowledging professional criticism
- Proficient in Microsoft Suite
- Proficient in multi tasking
Timeline
Patient Service Coordinator
Cora Physical Therapy
03.2025 - Current
CSR, Receptionist
Classic Collision Auto Body
06.2018 - 07.2022
Accountant, Rental Agent
Lexus of Pembroke Pines
04.2014 - 05.2018
High School Diploma -
Hialeah Senior High School