Alondra Rios
Chicago,IL
Summary
Proven Sales Representative with a track record of exceeding sales goals and enhancing customer satisfaction at Metro Pcs by T Mobile and Boost Mobile. Skilled in customer relationship building and sales expertise, consistently increased revenue through strategic account targeting and upselling. Demonstrates exceptional interpersonal communication skills and a deep understanding of product knowledge to foster trust and repeat business.
Overview
6
6
years of professional experience
Work History
Sales Representative
Metro Pcs by T Mobile
08.2023 - 05.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Sales Representative
Boost Mobile
05.2021 - 08.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Exceeded sales targets through effective planning and goal setting.
Guest Services Cashier
Mr. Beef and Pizza
04.2018 - 03.2021
- Assisted in training new team members, providing guidance and support to ensure their success in the Guest Services Cashier role.
- Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
- Handled high volume transactions with accuracy, minimizing discrepancies and ensuring balanced registers at the end of each shift.
- Promoted positive relationships with fellow team members, contributing to a cohesive work environment.
- Maintained a clean and organized workspace, ensuring optimal efficiency and professionalism.
- Addressed guest complaints professionally and empathetically, negotiating solutions that protected both company interests and guest satisfaction.
- Upheld company standards for appearance, conduct, and performance while representing the brand during interactions with guests.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Elk Grove High School
Elk Grove Village, IL07.2020
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Relationship building
- Complex Problem-solving
- Client service
- Negotiation tactics
- Staff training
- Exceeds sales goals
- Product knowledge
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Sales Representative
Metro Pcs by T Mobile
08.2023 - 05.2024
Sales Representative
Boost Mobile
05.2021 - 08.2023
Guest Services Cashier
Mr. Beef and Pizza
04.2018 - 03.2021
High School Diploma -
Elk Grove High School