Alondra Rivas
Alpharetta,GA
Summary
Dependable team player dedicated to increasing team performance and improving customer satisfaction. Highly productive, detail oriented and efficient with resolving customer concerns in fast-paced environments. I have a very kind and outgoing personality.
Overview
4
4
years of professional experience
Work History
Head Cashier / Customer Service
Lowes Home Improvment
12.2022 - 04.2024
- Maintained excellent customer service and addressed customer complaints appropriately
- Provided guidance and training to cashiers
- Processed POS transactions, including checks, cash, and credit purchases or refunds.
- Effectively managed a team of cashiers to ensure that all job duties are being completed in a timely manner.
- Performed monthly cashier observations to ensure they are meeting the customer service requirements.
Seasonal Fulfillment Expert
Target
10.2021 - 04.2022
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Assisted in efficiently picking and assembling orders.
- Restocked shelves with current merchandise
Crew Trainer
Chick-fil-A Windward Parkway
09.2020 - 09.2021
- Instructed new team members on correct procedures for operations.
- Developed and implemented strategies to enhance team performance
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Documented their performances to determine what needs to be worked on for improvement.
Education
High School Diploma -
Alpharetta High School
Alpharetta, GA05.2022
Skills
- Fluent in both Spanish and English
- Mentoring and training
- Problem solving and customer service
- Time management strength
- Store opening/closing procedures
Timeline
Head Cashier / Customer Service
Lowes Home Improvment
12.2022 - 04.2024
Seasonal Fulfillment Expert
Target
10.2021 - 04.2022
Crew Trainer
Chick-fil-A Windward Parkway
09.2020 - 09.2021
High School Diploma -
Alpharetta High School