Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alondra Rocha

Summary

Developed exceptional customer service and multitasking abilities in high-energy hospitality environment. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics. Seeking to transition into new field, leveraging these skills to contribute to dynamic team.

Overview

2
2
years of professional experience

Work History

Hostess/Server Assistant

The Jones Assembly
02.2025 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Server

The Wedge Pizzeria
09.2024 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.

Paint Specialist Mentor

Lowes Home Improvement
06.2023 - 09.2024
  • Demonstrated effective communication skills with customers, colleagues, and the management team.
  • Assisted new employees with the onboarding process and provided ongoing mentoring support.

Education

B.S - Psychology

University of Central Oklahoma
Edmond, OK
05.2025

A.S - General Studies

Oklahoma City Community College
Oklahoma City, OK
05.2022

High School Diploma - undefined

Pathways Middle College
Oklahoma City, OK
05.2022

Skills

  • Complaint resolution
  • Time Management
  • Employee Coaching
  • Effective multitasking
  • Phone etiquette
  • Detail-oriented
  • Customer service

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Hostess/Server Assistant

The Jones Assembly
02.2025 - Current

Server

The Wedge Pizzeria
09.2024 - 02.2025

Paint Specialist Mentor

Lowes Home Improvement
06.2023 - 09.2024

A.S - General Studies

Oklahoma City Community College

High School Diploma - undefined

Pathways Middle College

B.S - Psychology

University of Central Oklahoma

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