Alondra Rosales

• Managed customer accounts, responded to inquiries and solved customer service issues
• Assisted customers with sales needs such as inventory and shipping questions.
• Recorded accurate and efficient records in customer database.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
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• Skilled at working independently and collaboratively in a team environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Keep records of every sale and purchase

• Expedited contract negotiation processes by reviewing, editing, and preparing critical documents for management approval.

• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Responded to customer requests for products, services, and company information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
• worked with EXCEL, MICROSOFT, and other

• Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
• Enhanced scanning efficiency by implementing an optimized workflow, reducing processing time.
• Gathered, sorted and scanned documents to enter into computer system.