Alondra Serrano
Lafayette,IN
Overview
9
9
years of professional experience
Work History
Human Resources Specialist
IU Health Arnett
07.2023 - Current
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Assisted with writing job postings and job descriptions for boards.
- Developed and maintained relationships with external recruitment agencies to expand candidate pools for hard-to-fill positions, ultimately leading to successful hires.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Collaborated with managers to identify and address employee relations issues.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
RCS Team Lead
IU Health Arnett
05.2021 - 07.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Mentored and guided employees to foster proper completion of assigned duties.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
RCS Associate
IU Health Arnett
10.2019 - 05.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
Bank Teller/ customer service rep
JpMorgan Chase
04.2016 - 04.2019
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products and bank resources.
MSR/ Lease Manager/ Sales Associate
Motherhood Maternity
05.2015 - 04.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
McCutcheon High School
Lafayette, INSkills
- Filing, Organizational Skills, Receptionist, Scheduling, Outlook, Microsoft Office, Data Entry, Microsoft
- Word, Customer Service Skills, Management, Leadership, ability to work under pressure
- New Hire Training
- Communication skills
- Reliability
- Bilingual
- Organized
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Specialist
IU Health Arnett
07.2023 - Current
RCS Team Lead
IU Health Arnett
05.2021 - 07.2023
RCS Associate
IU Health Arnett
10.2019 - 05.2021
Bank Teller/ customer service rep
JpMorgan Chase
04.2016 - 04.2019
MSR/ Lease Manager/ Sales Associate
Motherhood Maternity
05.2015 - 04.2016
High School Diploma -
McCutcheon High School