ALONDRA SICARDO
Bronx
Summary
Dynamic customer service specialist with 2+ years of experience in bilingual administration and retail environments. Proven success in enhancing client experiences through effective communication, data analysis, and conflict resolution. Passionate about improving service delivery and supporting diverse communities. Achievements include a 35% increase in customer satisfaction scores and efficient management of complex tasks.
Overview
3
3
years of professional experience
Work History
Bilingual Administrator
Docgo
06.2023 - Current
- Coordinated travel and relocation arrangements for guests, ensuring smooth transitions and a welcoming experience
- Managed intake and discharge processes, enhancing operational efficiency and guest satisfaction
- Organized and distributed mail and informational materials, maintaining accurate tracking of guest movements for security and administrative purposes
- Conducted phone data entry and utilized Microsoft Office Suite for administrative tasks
- Assist with helping guest get through triage
Team Member/Cashier
Pizza Hut
08.2022 - 06.2023
- Processed an average of 65+ customer transactions per shift, ensuring a positive and efficient checkout experience
- Upheld stringent food safety and cleanliness standards in kitchen and dining areas, maintaining health code compliance
- Executed daily cash deposits and balanced financial transactions, demonstrating strong attention to detail and financial responsibility
- Managed phone orders and performed data entry tasks
Clerk Assistant
NYPD
06.2022 - 08.2022
- Organized and maintained case files to support legal processes, contributing to efficient case management
- Assisted in document translation, facilitating clear communication across multi-lingual parties
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Education
BA - Criminology
John Jay College
High School Diploma - undefined
Morris Academy for Collaborative Studies
Manhattan, NY06.2023
Skills
- Technical Skills: Microsoft Office Suite, Data Analysis
- Customer Service Skills: Communication, Crisis Management, Relationship Development
- Administrative Skills: Scheduling, Time Management, Bilingual, Data confidentiality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Administrator
Docgo
06.2023 - Current
Team Member/Cashier
Pizza Hut
08.2022 - 06.2023
Clerk Assistant
NYPD
06.2022 - 08.2022
BA - Criminology
John Jay College
High School Diploma - undefined
Morris Academy for Collaborative Studies
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