Alondra Tarin
Glendale,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with great customer service, multitasking, and time management skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hilton Hotels Corporation
Scottsdale, AZ
08.2023 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Inputted guest information into computer system accurately and securely.
- Assisted with luggage handling for incoming guests.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Lifeguard Supervisor
Six Flags Hurricane Harbor
Glendale, AZ
02.2023 - Current
- Tested lifeguards' skillsets using scenario simulations and visual audits.
- Oversaw equipment storage space by assigning cleaning and organizing duties.
- Inspected facility grounds for hazardous conditions before opening the pool area for public use.
- Resolved member issues or complaints by listening and addressing issues directly or assigning tasks to other staff.
- Supervised lifeguard team of 15+ and assigned daily tasks.
- Conducted daily inspections of pool equipment, making necessary repairs or replacements as needed.
- Checked weather reports to warn public of potential inclement weather and proper safety procedures.
- Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Contacted medical authorities immediately in events of serious injury.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
- Signed daily safety checks acknowledging that the area was safe for guests and gurads to be in.
Sales Associate
Victoria's Secret & PINK
Glendale, AZ
12.2022 - 02.2023
- Engaged with customers in friendly, professional dialogue to determine needs.
- Greeted customers and provided exceptional customer service.
- Used technology resources to assist customers in locating and selecting items.
- Helped customers find specific products, answered questions and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
Lifeguard
Six Flags Hurricane Harbor
Glendale, AZ
03.2022 - 10.2022
- Administered first aid and CPR in response to life-threatening situations.
- Observed sections of assigned water zone of responsibility.
- Responded quickly to medical emergencies in the pool area.
- Watched over swimmers to respond quickly to distress situations.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Identified emergency situations or potential drownings and entered water for lifesaving measures.
- Monitored swimmers to ensure safety in the pool area.
- Used training and medical supplies to examine injured people and administer first aid.
- Enforced all safety regulations and posted rules for patrons.
- Adhered strictly to emergency action plans.
Education
Bachelor of Science -
Arizona State University
Tempe, AZ12.2024
High School Diploma -
Xavier College Preparatory
Phoenix, AZ05.2022
Associate of Arts -
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ05.2022
Skills
- Incident Reporting
- Regulations Compliance
- Emergency Management
- CPR Certified
- Decision-Making
- AED Certified
- Customer Service
- Problem-Solving
- Active Listening
- Feedback Acceptance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Additional Information
- I am fully committed to making any and all operations run smoothly and diligently. I am a full time college student and am able to accommodate to a part time work schedule. I attend class in person on Tuesdays and Thursdays.
Certification
- Certified Lifeguard, Ellis & Associates - 2024
- First Aid/CPR Certified
Timeline
Front Desk Agent
Hilton Hotels Corporation
08.2023 - Current
Lifeguard Supervisor
Six Flags Hurricane Harbor
02.2023 - Current
Sales Associate
Victoria's Secret & PINK
12.2022 - 02.2023
Lifeguard
Six Flags Hurricane Harbor
03.2022 - 10.2022
Bachelor of Science -
Arizona State University
High School Diploma -
Xavier College Preparatory
Associate of Arts -
Maricopa Community Colleges - Rio Salado Community College