Victoria Shurtz
North Las Vegas,NV
Summary
Versatile Front Desk Agent and Dispatcher experienced in enhancing guest relations and optimizing communication between drivers and customers. Achieved customer satisfaction through efficient management of check-in/check-out processes and conflict resolution. Focused on leveraging strong problem-solving abilities and attention to detail to improve operational efficiency and deliver exceptional service.
Overview
24
24
years of professional experience
Work History
Front Desk Agent
Golden Nugget Casino
North Las Vegas, NV
05.2021 - 07.2026
- Greeted guests warmly, ensuring a welcoming atmosphere at the casino.
- Managed check-in and check-out processes efficiently for all visitors.
- Answered phone calls promptly, providing information about services and promotions.
Dispatcher
TLC
North Las Vegas, NV
06.2018 - 03.2020
- Coordinated dispatch schedules for efficient vehicle routing and timely service.
- Managed communication between drivers and customers to resolve issues promptly.
- Utilized GPS software to monitor vehicle locations and optimize routes.
Dispatcher
Celebrity
North Las Vegas, NV
09.2017 - 06.2018
- Coordinated dispatch schedules for efficient vehicle routing and timely service.
- Managed communication between drivers and customers to resolve issues promptly.
- Utilized GPS software to monitor vehicle locations and optimize routes.
Dispatcher
Ryan’s Express
North Las Vegas, NV
10.2010 - 05.2017
- Coordinated dispatch schedules for efficient vehicle routing and timely service.
- Managed communication between drivers and customers to resolve issues promptly.
- Utilized GPS software to monitor vehicle locations and optimize routes.
Dispatcher
Coach American
North Las Vegas, NV
03.2006 - 03.2010
- Coordinated dispatch schedules for efficient vehicle routing and timely service.
- Managed communication between drivers and customers to resolve issues promptly.
- Coordinated vehicle dispatching for efficient route management and service delivery.
- Monitored driver performance to ensure adherence to company policies and safety standards.
- Utilized scheduling software to assign jobs based on real-time demand and availability.
House keeping
Imperial Palace Hotel
North Las Vegas, NV
01.2005 - 08.2005
- Performed light housekeeping duties such as washing dishes, vacuuming and laundry services.
- Maintained inventory of cleaning supplies, equipment, and linens for housekeeping staff.
- Developed schedules for housekeeping staff ensuring adequate coverage at all times.
Ride Operator
Stratosphere Casino, Hotel & Tower
North Las Vegas, NV
06.2002 - 07.2004
- Operated thrill rides, ensuring safety protocols were followed consistently.
- Monitored ride performance and reported technical issues to maintenance staff.
- Assisted guests with boarding and disembarking safely and efficiently.
Education
Mojave High School
North Las Vegas, NVSkills
- Check-in operations
- Front desk operations
- Guest relations
- Customer service
- Customer engagement management
- Communication coordination
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
- Effective communication
- Team collaboration
- Active listening
- Scheduling coordination
- Dispatch operations
- GPS navigation
- Route optimization
- Route planning
- Traffic monitoring
- Scheduling logistics
- Decision-making
- Dispatch coordination
- Incident reporting
Timeline
Front Desk Agent
Golden Nugget Casino
05.2021 - 07.2026
Dispatcher
TLC
06.2018 - 03.2020
Dispatcher
Celebrity
09.2017 - 06.2018
Dispatcher
Ryan’s Express
10.2010 - 05.2017
Dispatcher
Coach American
03.2006 - 03.2010
House keeping
Imperial Palace Hotel
01.2005 - 08.2005
Ride Operator
Stratosphere Casino, Hotel & Tower
06.2002 - 07.2004
Mojave High School