BARIAH S THOMAS
Jacksonville,FL
Summary
Customer service specialist skilled in enhancing client satisfaction through effective communication and collaboration across departments. Proven ability to manage high-volume workflows while resolving complex issues, ensuring accuracy and timeliness in service delivery. Committed to fostering long-term client relationships and driving loyalty.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Hampton inn and suites
jacksonville, fl
02.2026 - Current
- Greeted guests warmly and ensured a positive first impression.
- Managed check-in and check-out processes efficiently for all visitors.
- Coordinated room assignments and maintained accurate reservation records.
- Handled guest inquiries and resolved issues promptly and professionally.
- Operated multi-line phone system to direct calls and take messages.
- Collaborated with team members to enhance overall guest satisfaction experience.
Authorization Specialist
Centene
07.2024 - Current
- Reviewed and processed authorization requests for medical services to ensure compliance with policies.
- Coordinated communication between healthcare providers and insurance companies to resolve authorization issues.
- Analyzed data trends in authorization requests to identify areas for process improvement.
- Developed training materials for new staff on best practices in handling authorizations and appeals.
- Mentored junior staff, providing guidance on complex cases and fostering professional development.
- Monitored and maintained accuracy of patient records within electronic health record systems during authorization processes.
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Remote
Client Account Manager
Customized Distribution LLC
Jacksonville, FL
01.2024 - 07.2024
- Prepared, filed and retrieved sales-related documents, like contracts.
- Updated internal databases with account information.
- Coordinated meetings, calls and demos for the Account Management team.
- Conducted research on prospective clients.
- Liaised with internal teams to ensure proper pre- and post-sales service.
- Communicated customer feedback to Marketing, Sales and Product Development teams.
- Created detailed reports of campaign results.
Credit Specialist
Customized Distribution LLC
Jacksonville, FL
02.2022 - 01.2024
- Handled customer questions, complaints, and problems once an order had been invoiced.
- Handled shortages, and adjustments.
- Followed up when duplicate payments were received. Informed the customer and set up refund or application to other invoices.
- Responsible for communicating customer complaints to appropriate staff for resolution.
- Authorized return and/or exchange of merchandise and determined credit or other resolutions.
Export Coordinator
Customized Distribution LLC
Jacksonville, FL
09.2021 - 02.2022
- Prepared export documentation and cargo, negotiated shipping rates and schedules.
- Communicated with customers.
- Ensured USDA compliance for product prior to shipping.
- Maintained invoicing.
- Tracked product flow from origin to delivery via logistics systems.
- Extensively knowledgeable of shipping and distribution channels.
Receiving Clerk
Customized Distribution LLC
Jacksonville, FL
02.2021 - 09.2021
- Collaborated with procurement staff to list expected deliveries.
- Received shipments and signed paperwork upon receipt.
- Inspected contents to ensure accuracy and quality.
- Verified packages according to order and invoices.
- Contacted suppliers or shippers if mistakes were identified.
- Maintained accurate records and assisted in inventory control.
Front Desk Receptionist
Holiday Inn Express and Suites
Jacksonville, FL
04.2018 - 02.2021
- Greeted all guests and assisted them with check-in and check-out.
- Maintained a positive attitude and friendly demeanor.
- Responded to guest questions and requests.
- Answered and forwarded phone calls.
- Managed guest bookings and reservations.
- Kept a tidy and orderly workspace.
Education
Associate of Arts - Business Administration and Management
Florida State College At Jacksonville
Jacksonville, FL12-2024
High School Diploma -
Terry Parker High School
Jacksonville, FL05-2012
Skills
- Microsoft Office, Remote Communication, Help Desk, Time Management, Organizational Skills, Operating Systems, Guest Experience Improvement, CRM expertise, Customer Service, Problem-solving, Attention to Detail, Multitasking
- Reservation coordination
- Guest engagement
- Reservation systems
- Check-in operations
- Multi-line phone management
- Customer engagement
Timeline
Front Desk Receptionist
Hampton inn and suites
02.2026 - Current
Authorization Specialist
Centene
07.2024 - Current
Client Account Manager
Customized Distribution LLC
01.2024 - 07.2024
Credit Specialist
Customized Distribution LLC
02.2022 - 01.2024
Export Coordinator
Customized Distribution LLC
09.2021 - 02.2022
Receiving Clerk
Customized Distribution LLC
02.2021 - 09.2021
Front Desk Receptionist
Holiday Inn Express and Suites
04.2018 - 02.2021
Associate of Arts - Business Administration and Management
Florida State College At Jacksonville
High School Diploma -
Terry Parker High School