Alondra Torres-Guerrero

Help support daily branch operations to keep work accurate, efficient, and compliant. Provide coaching and guidance to frontline staff to improve individual and team performance. Assist branch goals by finding opportunities to cross-sell financial products, grow deposits, and generate loan referrals. Address escalated member concerns in a professional manner and deliver solutions that support member satisfaction. Work with the branch manager to set performance goals, review results, and help improve branch productivity. Filled the role of branch manager to deliver effective leadership and uphold consistent branch operations.

Assisted members with deposits, withdrawals, and account maintenance at 1st United Credit Union. Processed loan payments, transfers, and cashier checks with accuracy. Identified member needs and recommended credit union services and products.

Supported consistent store operations through direct reporting to restaurant manager. Built crew readiness by training newly hired employees on basic responsibilities and procedures. Maintained product display quality and merchandising compliance with company appearance standards. Delivered friendly customer service at register while completing opening and closing tasks according to corporate guidelines