Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALONDRA U. ARNOLD

Gainesville,Florida

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

6
6
years of professional experience

Work History

Customer Support Specialist

MERIDIAN BEHAVIORAL HEALTHCARE, INC.
2024.08 - 2026.05
  • Served as primary point of contact, creating a welcoming environment and ensuring timely service delivery.
  • Handled client inquiries and support requests with empathy and professionalism, resulting in positive customer feedback.
  • Coordinated with interdisciplinary teams to resolve concerns promptly, leading to higher client satisfaction.

Welcome Center Attendant

Gainesville health services
Gainesville, Florida
2022.02 - 2024.01
  • Acted as the primary face of the organization, providing a warm, professional welcome to all guests and patients.
  • Managed visitor registration and check-ins while providing directional guidance to ensure a positive visitor experience.
  • Coordinated facility traffic flow and addressed administrative inquiries to facilitate smooth operations in a high-traffic environment.

Call Center Representative

Nationwide
Gainesville
2020.09 - 2021.12
  • Handled inbound policyholder calls on coverage, billing, and claims, ensuring accurate information delivery for Nationwide insurance.
  • Verified customer information using Nationwide systems and account records to facilitate efficient service.
  • Exhibited professionalism in all customer interactions via phone and email, enhancing overall customer experience.

Education

Gainesville High School
Gainesville, Florida

Skills

  • CRM software
  • EMR/EHR
  • Call center experience
  • Account validation
  • Data Entry
  • Appointment scheduling
  • Workflow management
  • Call documentation

Timeline

Customer Support Specialist

MERIDIAN BEHAVIORAL HEALTHCARE, INC.
2024.08 - 2026.05

Welcome Center Attendant

Gainesville health services
2022.02 - 2024.01

Call Center Representative

Nationwide
2020.09 - 2021.12

Gainesville High School
ALONDRA U. ARNOLD