Hardworking and reliable worker. Punctual and responsible with workload. Handles customer issues with patience and professionalism. Executes work tasks efficiently and great work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Publix
Homestead, FL
08.2023 - Current
Balanced numerous transactions in a timely manner
Verified age for certain medications, alcohol and tobacco products
Trained new employees to complete efficient work.
Handled customers' issues in products' prices, discounts, and damages
Returned items that are misplaced on shelves, or items that customers didn't want
Cleaned and disinfecting cashier registers, self-check out registers, and conveyer belts
Monitored customers' transactions in self-check out
Greeted customers and ensured they recieved premier customer service
Customer Service Bagger
Publix Grocery Store
Homestead, FL
03.2022 - 08.2023
Returned items that were misplaced, or items customers didn't want
Brought shopping carts into the store in any weather condition, along with organizing them in the shopping cart area
Assisted customers with any questions or problems they had
Bagged groceries and helped customers unload them in their vehicles
Assisted Instacart orders in a timely manner and took them out for curbside delivery customers
Customer Service Bagger
Publix Grocery Store
Homestead, FL
03.2020 - 11.2020
Assisted disabled customers with shopping around the store
Returned items that were misplaced on shelves, or items that customers did not want
Brought shopping cart back into the store in any weather condition
Sanitized shopping carts
Bagged groceries and helped customers unload them in their vehicles
Education
Bachelor of Science - Registered Nurse
Miami Dade College
Miami, FL
08-2028
High School Diploma -
Coral Reef Senior High School
Miami, FL
05-2024
Skills
Customer service excellence
Cleaning and sanitizing
Customer queries
Handling customer disputes with professionalism
Coaching new hires
Safety practices
Grocery bagging skills
Opening and closing procedures
Sanitizing procedures
Collecting carts
Certification
CPR certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
HOSA member throughout all of high school
Science National Honor Society member during senior year of high school
Community service completed in SomerSet Elementary School and in San Martin de Porres Church
Working in customer service in Publix for approximately 4 years