Alondra Velasquez
Los Angeles,CA
Summary
Highly motivated and adaptable individual with strong interpersonal skills and love taking on challenges. I am eager to apply my skills, education, and collaborative abilities to contribute effectively in any workplace environment. Dependable, reliable and contribute to success with lots of experience in different fields.
Overview
3
3
years of professional experience
Work History
Sales Representative
T-Mobile
08.2023 - 09.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Front of the House
Shakeys
02.2023 - 07.2023
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Answered telephone to make reservations and take orders.
- Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
- Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
- Supported fellow staff members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing their needs.
- Handled cash transactions accurately while maintaining proper cash handling procedures.
- Trained new employees on front of house policies, procedures, and best practices to ensure consistent service quality.
Team Member
Tastea
08.2022 - 02.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Prepared a variety of beverages, including cold drinks, hot drinks, smoothies, and coffees, functioning as a barista.
- Also worked as a cook, preparing food items such as fries and chicken, and supplied necessary ingredients for the store.
Assistant
Para Todos Los Niños
07.2020 - 10.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Volunteered to help with special projects of varying degrees of complexity.
Education
High School Diploma -
Woodrow Wilson Senior High School
Los Angeles, CA06.2022
Skills
Customer Service
Interpersonal communication skills
Friendly and Helpful
Cash Handling
POS Systems
Teamwork and Collaboration
Quick Learner
Multitasking
Safe Food Handling
Strong Work Ethic
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
T-Mobile
08.2023 - 09.2023
Front of the House
Shakeys
02.2023 - 07.2023
Team Member
Tastea
08.2022 - 02.2023
Assistant
Para Todos Los Niños
07.2020 - 10.2020
High School Diploma -
Woodrow Wilson Senior High School