Alondra Williams
Lawrenceville,GA
Summary
Authorized to work in the US for any employer Detailed Customer Service Representative with 8 years of experience maintaining large datasets and entering information with clarity and efficiency. Dedicated contributor to efficiently organizing data and analyzing trends for use in reports and publications. Communicative team member with focus on effective collaboration and accurate project execution.
Overview
14
14
years of professional experience
Work History
Member Services Representative
PSCU, Remote
01.2022 - Current
- Answering and directing 100+ inbound phone calls
- Assisting with membership-related issues
- Resolving complaints
- Processing transactions.
Remote Housing Processor
Georgia Department of Community Affairs/DCA
Altanta, Georgia
07.2022 - 08.2023
- Taking high volume of outbound and inbound calls from applicants, to resolve any issues.
- Responding to questions posed by applicants regarding their eligibility, required documentation, and/ or how to complete the application as needed.
- Accessing and using the online application portal to review applications for rental and utility assistance.
- Calculating and approving financial payments for Team Lead final approval.
- Ensuring all required documentation is complete and accurate.
Call Center Customer Service Representative
Peloton
02.2021 - 01.2022
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to 70+ customer calls and emails to answer questions about products and services.
Call Center Representative
Carter's Braselton
02.2020 - 01.2021
- Take 80+ customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company's new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company's customer management policies
Accounting Clerk
Gwinnett Technical College
07.2018 - 02.2020
- Answer high volume of 80+ incoming calls regarding student accounts via phone and email
- Prepare bank deposits verifying amounts against the computer reports
- Maintain appropriate files of all payments received
- Maintain collection agency files and communication
- Disburse any refunds for the soda and snack machines
- Managing communication with debt collection agencies and accessing accounts.
Substitute Teacher, K-12
Gwinnett County Public Schools
07.2017 - 02.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Inbound Call Center Representative
NSPIRE Outreach
07.2017 - 10.2018
- Receive 100+ inbound calls from customers and answer questions, receive complaints, or troubleshoot in regards to arranging pick-up for clothing and furniture donations for from local charities and churches.
Sales Representative
Scent-sations Inc
01.2010 - 01.2013
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
Bachelor of Arts - Elementary Education
Western Governors University
11.2021
Skills
- Customer Relationship Management
- Database Uploading
- Data Collection
- Data Verification
- Government Standards
Timeline
Remote Housing Processor
Georgia Department of Community Affairs/DCA
07.2022 - 08.2023
Member Services Representative
PSCU, Remote
01.2022 - Current
Call Center Customer Service Representative
Peloton
02.2021 - 01.2022
Call Center Representative
Carter's Braselton
02.2020 - 01.2021
Accounting Clerk
Gwinnett Technical College
07.2018 - 02.2020
Substitute Teacher, K-12
Gwinnett County Public Schools
07.2017 - 02.2020
Inbound Call Center Representative
NSPIRE Outreach
07.2017 - 10.2018
Sales Representative
Scent-sations Inc
01.2010 - 01.2013
Bachelor of Arts - Elementary Education
Western Governors University
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