Markela Watson
Dallas,GA
Summary
Well-rounded Case Manager with 5+ years of experience providing top-notch supportive services, support, guidance and assisting individuals with improve their quality of life. An organized, detail-oriented and conscientious self-starter individual with the ability to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.
Overview
8
8
years of professional experience
Work History
Housing Processor
InGenesis
Atlanta, Georgia
07.2022 - 11.2023
- Effectively communication with tenants and landlords through the portal, email and phone
- Ensured both landlord and tenant applications is completed and included all required supporting documents
- Accurately reviewed, processed,analyzed payments for large quantities of applications
- Effectively communicate and confirmed eligibility and payment statuses with team lead
- Scheduled payment subject to the team leads review and approval.
Permanent Supportive Housing Case Manager
Center for Veterans Issues
Milwaukee, WI
08.2018 - 06.2022
- Delivered customer service via phone, email and in person
- Maintained a caseload of 30 disabled veterans and provided supportive services
- Obtained third party verification of homelessness and certification of disability
- Completed all assessments and created Comprehensive Housing Stability Plans in a timely manner with each client
- Maintain electronic files via agency database Homeless Management Information System (HMIS)
- Conducted bi-weekly home visits to ensure compliance with the lease and program rules
- Attended monthly staffing meeting.
Permanent Supportive Housing Case Manager
Hope House Shelter
Milwaukee, WI
07.2015 - 07.2018
- Delivered case management and supportive services to 20 homeless individuals
- Obtained third party verification of homelessness and certification of disability
- Reviewed Coordinated Entry Assessment and VI-SPDAT using Homeless Management Information System (HMIS)
- Entered and reviewed data entry using HMIS
- Provided clients with a program orientation at intake meeting
- Created a comprehensive housing stability plan with clients and provided interventions
- Assisted participants with referral to obtain additional supportive services
- Completed all case notes in a timely manner.
Education
Bachelor of Arts in Psychology with concentration in Mental Health -
Southern New Hampshire University
10.2018
Skills
- Documentating
- Communication
- Crisis Intervention
- Client Advocacy
- Critical thinking and empathy
- Project Management and coordination
- System Management
- Time management
- Collaboration
Timeline
Housing Processor
InGenesis
07.2022 - 11.2023
Permanent Supportive Housing Case Manager
Center for Veterans Issues
08.2018 - 06.2022
Permanent Supportive Housing Case Manager
Hope House Shelter
07.2015 - 07.2018
Bachelor of Arts in Psychology with concentration in Mental Health -
Southern New Hampshire University