Summary
Overview
Work History
Education
Skills
Timeline
Generic

Markela Watson

Dallas,GA

Summary

Well-rounded Case Manager with 5+ years of experience providing top-notch supportive services, support, guidance and assisting individuals with improve their quality of life. An organized, detail-oriented and conscientious self-starter individual with the ability to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.

Overview

9
9
years of professional experience

Work History

SSVF Case Manager

Hope Atlanta
02.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

Housing Processor

InGenesis
07.2022 - 01.2024
  • Effectively communication with tenants and landlords through the portal, email and phone
  • Ensured both landlord and tenant applications is completed and included all required supporting documents
  • Accurately reviewed, processed,analyzed payments for large quantities of applications
  • Effectively communicate and confirmed eligibility and payment statuses with team lead
  • Scheduled payment subject to the team leads review and approval.

Permanent Supportive Housing Case Manager

Center for Veterans Issues
08.2018 - 06.2022
  • Delivered customer service via phone, email and in person
  • Maintained a caseload of 30 disabled veterans and provided supportive services
  • Obtained third party verification of homelessness and certification of disability
  • Completed all assessments and created Comprehensive Housing Stability Plans in a timely manner with each client
  • Maintain electronic files via agency database Homeless Management Information System (HMIS)
  • Conducted bi-weekly home visits to ensure compliance with the lease and program rules
  • Attended monthly staffing meeting.

Permanent Supportive Housing Case Manager

Hope House Shelter
07.2015 - 07.2018
  • Delivered case management and supportive services to 20 homeless individuals
  • Obtained third party verification of homelessness and certification of disability
  • Reviewed Coordinated Entry Assessment and VI-SPDAT using Homeless Management Information System (HMIS)
  • Entered and reviewed data entry using HMIS
  • Provided clients with a program orientation at intake meeting
  • Created a comprehensive housing stability plan with clients and provided interventions
  • Assisted participants with referral to obtain additional supportive services
  • Completed all case notes in a timely manner.

Education

Bachelor of Arts in Psychology with concentration in Mental Health -

Southern New Hampshire University
Manchester, NH
10.2018

Skills

  • Documentating
  • Communication
  • Crisis Intervention
  • Client Advocacy
  • Critical thinking
  • Time management
  • Collaboration
  • Documentation And Reporting
  • Community Resources
  • Case Planning
  • Community Outreach
  • Data Entry and Analysis

Timeline

SSVF Case Manager

Hope Atlanta
02.2024 - Current

Housing Processor

InGenesis
07.2022 - 01.2024

Permanent Supportive Housing Case Manager

Center for Veterans Issues
08.2018 - 06.2022

Permanent Supportive Housing Case Manager

Hope House Shelter
07.2015 - 07.2018

Bachelor of Arts in Psychology with concentration in Mental Health -

Southern New Hampshire University
Markela Watson