ALONDRA RIVERA
Anaheim,CA
Summary
Compassionate Social Worker with extensive knowledge of social service programs and community resources. Skilled at recognizing individual needs and formulating impactful strategies for intervention and support. Demonstrates exceptional organizational, interpersonal, and communication skills to effectively collaborate with diverse individuals and teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Social Work Intern
MemorialCare Orange Coast Medical Center
09.2024 - Current
- Manage a diverse caseload of patients in various departments such as oncology, emergency, med/surg, intensive care unit, and NICU.
- Conduct comprehensive psychosocial assessments to identify and address social, emotional, financial, and cultural factors affecting diagnosis and treatment.
- Collaborate with healthcare teams to develop and implement holistic care plans, enhance patient satisfaction, and ensure effective resource utilization and timely transitions through the continuum of care.
- Provide and educate on community resources to help patients and families navigate their healthcare journey effectively.
Lead Mental Health Technician and Lead Case Manager II
City Net
12.2023 - Current
- Facilitate execution and completion of administrative tasks, supported case managers in handling complex cases, fostered team unity, and promoted staff growth aligned with organizational objectives.
- Led a team of 20 case managers to achieve contract goals while providing training for new staff, conveying protocols, and delivering field-based situational training within a mental health context.
- Attend court hearings for ACCESS diversion program clients into the program and gather vital information to compose their care plan goals and objectives.
Mental Health Technician
City Net
08.2021 - Current
- Provide outreach and case management for homeless individuals with persistent mental illness utilizing harm reduction, person-centered models, de-escalation techniques, and crisis intervention methods.
- Complete biopsychosocial assessments and use motivational interviewing techniques to assess client's needs and goals to refer them to appropriate resources.
- Conduct suicide risk assessments to determine the risk of harm and arrange for immediate transfer to nearby psychiatric hospitals by contacting the Crisis Assessment Team/PERT.
- Collaborate with partner organizations, including the Anaheim Police Department, County and City entities such as Outreach & Engagement, Caltrans, Public Works, Union Pacific Railroad, OC Housing Authority, behavioral health, and other nonprofits.
- Connect unhoused neighbors to appropriate supportive services, including mental health treatment, drug and alcohol programs, medical services, hospice, family reunification, and permanent supportive housing.
School Social Work Intern
Long Beach Unified School District
09.2023 - 05.2024
- Empowered students to promote and manage their own social, emotional, and physical health while striving to support all areas of their lives that may impact their academic potential.
- Provided individual and group counseling to high school students and facilitated weekly educational workshops centered on the eight dimensions of wellness.
Mental Health Rehabilitation Specialist
Telecare Corporation
01.2021 - 08.2021
- Certified to conduct a crisis assessment for 5150 holds on any person who is a danger to self or others or gravely disabled as a result of a mental health disorder, and ability to place them in a treatment facility designated by the County and approved by the State Department of Health Care Services.
- Conducted jail and inpatient hospital visits to continue supporting members and collaborated on an action plan for their release into society.
Case Manager II
Telecare Corporation
08.2020 - 01.2021
- Company Overview: Assisted Outpatient Treatment (AOT)
- Provided a comprehensive wellness and resilience approach to all members served to aid them in achieving greater independence and autonomy that will foster independent living and self-sufficiency.
- Developed (in collaboration with members) an individualized treatment plan that ensures holistic case management by evaluating client's needs, developing individualized treatment plans, monitoring progress, providing assistance and referrals, and following up with weekly goals and their completion.
- Linked clients to community resources to assist their psycho-social and daily needs, such as obtaining food, hygiene items, health care, government benefits, and referrals to other agencies for permanent, stable housing and mental health treatments.
Therapeutic Behavioral Specialist/ Child Family Specialist
Ettie Lee Youth & Family Services
06.2019 - 08.2020
- Delivered therapeutic interventions to support children emotionally and behaviorally to establish active lifestyles to prevent the need for out-of-home or higher-level placement.
- Worked with at-risk children and youth to monitor and reinforce their use of communication, problem-solving, time management, anger management, conflict resolution, and effective coping strategies.
Intern - Mentor - Leader
Growing Pains
09.2014 - 08.2023
- Aided teenage mothers in navigating various life obstacles and established lasting connections as a mentor by linking them with a supportive network and resources to impart educational and life skills positively.
Intern - Mentor
Generation Her
07.2018 - 08.2020
- Assisted in the application process for Social Services applications, including CalFresh, CalWORKs, and childcare.
Mental Health Worker
BHC Alhambra Hospital
05.2018 - 06.2019
- Kept timely and accurate documentation that was utilized by a multidisciplinary treatment team to evaluate the resident's behavior, symptoms, and response to treatment.
- Motivated residents' participation in the program by developing and implementing recreational, educational, and cultural activities that promote life skills outside the facility.
Intern
Waymakers
12.2018 - 03.2019
- Engaged with at-risk youth in a short-term crisis intervention program for individuals aged 12-17, overseeing and guiding youth, coordinating educational and recreational activities, and facilitating group counseling sessions.
ABA Behavioral Therapist
Behavioral Health Works- OC & IE Regions
04.2017 - 05.2018
- Implemented in-home therapy for children with autism and other related disorders, ages two through seventeen, using ABA techniques to increase language and communication, appropriate play skills, and cooperation and daily living skills.
Education
Master of Social Work -
California State University, Long Beach
Long Beach, CA05.2025
Bachelor of Arts - Criminology, Law, & Society
University of California, Irvine
Irvine, CA05.2019
Bachelor of Arts - Psychology & Social Behavior
University of California, Irvine
Irvine, CA12.2018
Skills
- Spanish (Fluent)
- Psychosocial assessment
- Interdisciplinary collaboration
- Discharge planning
- Client advocacy
- Community resources
- Crisis response
- Documentation and reporting
- Community outreach
Certification
- CPR and AED Certified
- Nonviolent Crisis Intervention Certified
- Trauma Informed
Timeline
Medical Social Work Intern
MemorialCare Orange Coast Medical Center
09.2024 - Current
Lead Mental Health Technician and Lead Case Manager II
City Net
12.2023 - Current
School Social Work Intern
Long Beach Unified School District
09.2023 - 05.2024
Mental Health Technician
City Net
08.2021 - Current
Mental Health Rehabilitation Specialist
Telecare Corporation
01.2021 - 08.2021
Case Manager II
Telecare Corporation
08.2020 - 01.2021
Therapeutic Behavioral Specialist/ Child Family Specialist
Ettie Lee Youth & Family Services
06.2019 - 08.2020
Intern
Waymakers
12.2018 - 03.2019
Intern - Mentor
Generation Her
07.2018 - 08.2020
Mental Health Worker
BHC Alhambra Hospital
05.2018 - 06.2019
ABA Behavioral Therapist
Behavioral Health Works- OC & IE Regions
04.2017 - 05.2018
Intern - Mentor - Leader
Growing Pains
09.2014 - 08.2023
Master of Social Work -
California State University, Long Beach
Bachelor of Arts - Criminology, Law, & Society
University of California, Irvine
Bachelor of Arts - Psychology & Social Behavior
University of California, Irvine
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