Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alondria Sams

Oak Grove,KY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

TeleTech Holdings
Remote, KY
04.2023 - 01.2025
  • Assisted members with their credit or debit card account.
  • Identified customer needs and provided appropriate solutions.
  • Provided exceptional customer service to ensure customer satisfaction.

Agero

Customer Service/Roadside Assistance
Clarksville, TN
10.2019 - 04.2023
  • Provided customer service to stranded motorists by answering questions, providing information, and addressing concerns.
  • Assisted with customer requests and answered questions to improve satisfaction.

Customer Service Representative

Concentrix
Clarksville , TN
04.2016 - 09.2019
  • Assisted members with questions regarding their medical insurance policy.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

High School Diploma -

Elba High School
05-2013

Skills

  • Inbound and Outbound Calling
  • Computer Proficiency
  • Customer Education
  • Building rapport

Timeline

Customer Service Representative

TeleTech Holdings
04.2023 - 01.2025

Agero

Customer Service/Roadside Assistance
10.2019 - 04.2023

Customer Service Representative

Concentrix
04.2016 - 09.2019

High School Diploma -

Elba High School

Similar Profiles

CREATE PROFILE
Alondria Sams