Alonna Curry
Summary
Efficient, and detail-oriented hair stylist, with an innate drive to provide exceptional service to customers. Passionate about improving the quality of people's lifestyles through unsurpassed customer service. Seeking to leverage my experience in both the customer service and beauty industry within a people driven organization to improve the overall customer experience, while advancing and growing within the company.
Overview
12
12
years of professional experience
Work History
Inbound Sales Agent
Spectrum
10.2022 - 06.2024
- Established and maintained a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
- Maximized sales opportunities by effectively answering and handling inbound sales calls to acquire new customers, and solicit existing customers by selling them additional products and services.
- Consistently demonstrated proficiency at explaining all products and services to existing and prospective customers.
- Resolved questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.
Salon Manager
Pretty Inc. Beauty Studio
06.2020 - 07.2022
- Performed a variety of administrative tasks, including maintaining and recording inventory, accepting customer payments, and updating daily sales logs.
- Consulted with and listened attentively to clients to understand their needs and recommend suitable salon services and products.
- Educated clients on aftercare and home hair maintenance to promote healthy hair practices.
- Maintained a clean and safe working environment by following all salon protocols and state regulations.
- Remained current with the latest industry trends and actively attended continuing education courses, and used the information to expand services and attract new clients.
Hairstylist
Ulta Beauty
10.2018 - 03.2020
- Educated customers on salon services and products to maximize benefits.
- Analyzed, styled, trimmed, and serviced customers hair and hair extensions based on customer preference and latest trends.
- Scheduled repeat customer appointments and rearranged individual time slots to meet salon demands.
- Maintained a neat and clean work environment.
Hairstylist
Waves Blow Dry Bar
09.2012 - 10.2016
- Provided full-service salon experience to a growing number of loyal clients.
- Awarded top blow dry bar of San Antonio for two consecutive years (2015 & 2016).
- Performed a wide array of styling, cutting, and coloring techniques.
- Sold products, tools, and packages.
- Listen attentively to guests needs to ensure a positive customer service experience.
Education
Associate of Applied Science - Cosmetology
Regency Beauty Institute - Holland
01.2011
High School Diploma -
Jesup W. Scott High School
Toledo, OH06.2003
Skills
- Team Leadership
- Conflict Resolution
- Courteous Demeanor
- Exceptional Customer Service
- Technical Knowledge
- Detail-orientated
- TX Licensed Cosmetologist
- Hair extensions
- Highlights and lowlights
- Natural Hair Care
- Outstanding client retention
Timeline
Inbound Sales Agent
Spectrum
10.2022 - 06.2024
Salon Manager
Pretty Inc. Beauty Studio
06.2020 - 07.2022
Hairstylist
Ulta Beauty
10.2018 - 03.2020
Hairstylist
Waves Blow Dry Bar
09.2012 - 10.2016
Associate of Applied Science - Cosmetology
Regency Beauty Institute - Holland
High School Diploma -
Jesup W. Scott High School