Jacquelyn Icenogle
Dallas
Summary
Results-driven sales and customer service professional with over 7 years of experience in high-volume, client-focused environments. Proven ability to build strong relationships with customers, identify needs, and recommend tailored solutions. Known for exceptional communication skills, professionalism, and the ability to quickly learn new systems and policies. Consistently recognized for going above and beyond to deliver outstanding service, exceed sales goals, and contribute to team success. Adaptable and motivated professional seeking to leverage sales expertise, customer service excellence, and policy knowledge in a dynamic organization.
Overview
10
10
years of professional experience
Work History
Inbound Sales Agent
Allstate Insurance
06.2021 - Current
- Educate customers on various insurance coverage options and provide personalized policy recommendations based on their needs and financial goals.
- Consistently deliver exceptional customer service while managing high call volumes in a fast-paced sales environment.
- Build strong customer relationships by clearly explaining complex policy details and coverage benefits.
- Identify opportunities to increase customer value through cross-selling additional coverage and policy enhancements.
- Maintain up-to-date knowledge of new insurance products, underwriting guidelines, and company policies.
- Resolve customer questions and concerns professionally while ensuring a positive customer experience.
Insurance Sales Agent
AAA Insurance
02.2019 - 06.2021
- Generated new business by proactively contacting potential clients through outbound calls, referrals, and follow-up communication.
- Conducted comprehensive needs assessments to recommend appropriate insurance coverage solutions.
- Guided clients through the application process while ensuring accuracy and compliance with policy requirements.
- Maintained long-term relationships with clients by reviewing and updating coverage as life situations changed.
- Consistently met or exceeded production and sales goals.
Sales Agent
Holiday Inn Club Vacations
01.2018 - 02.2019
- Sold vacation packages to qualified guests while delivering a high-energy and engaging sales experience.
- Presented travel packages and property features in a compelling manner to increase customer interest and conversion.
- Addressed guest questions and concerns while providing detailed information about vacation offerings.
- Consistently met or exceeded weekly sales performance goals.
Rental Sales Agent
Sixt Rent a Car – DFW Airport
05.2016 - 08.2018
- Delivered exceptional customer service in a fast-paced airport rental environment.
- Maximized revenue by recommending vehicle upgrades, protection packages, and additional services.
- Assisted customers in selecting vehicles that best fit their travel needs.
- Maintained expert knowledge of vehicle options, rental policies, and service offerings.
Education
Business & Management Studies
Mountain View College / University of Texas at Arlington
Skills
- Customer Relationship Management
- Sales & Revenue Growth
- Insurance Policy Education & Consultation
- Client Needs Assessment
- High-Volume Customer Service
- Problem Solving & Conflict Resolution
- Policy Review & Recommendations
- Cross-Selling & Upselling
- Team Collaboration
- Microsoft Office Suite
- Fast Learner & Highly Adaptable
Timeline
Inbound Sales Agent
Allstate Insurance
06.2021 - Current
Insurance Sales Agent
AAA Insurance
02.2019 - 06.2021
Sales Agent
Holiday Inn Club Vacations
01.2018 - 02.2019
Rental Sales Agent
Sixt Rent a Car – DFW Airport
05.2016 - 08.2018
Business & Management Studies
Mountain View College / University of Texas at Arlington