Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nathan Weinland

Imperial,MO

Summary

Proven Inbound Sales Agent at Spectrum, adept in CRM software and relationship building, enhanced customer satisfaction and sales metrics through effective communication and problem-solving skills. Excelled in a high-volume call center, achieving top conversion rates by mastering product knowledge and upselling strategies. Collaborated with cross-functional teams to refine offerings, demonstrating a strong blend of technical acumen and interpersonal abilities. Motivated Sales Agent with 2 years of customer service experience in fast-paced call center environments. Excellent verbal and written communication skills and computer proficiency with proven typing speed of 100 WPM. Flexibility to work nights, weekends and holidays to offer optimal customer support.

Overview

6
6
years of professional experience

Work History

Inbound Sales Agent

Spectrum
10.2023 - Current
  • Provided exceptional customer service, resolving issues promptly and professionally.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Collaborated cross-functionally with marketing and product development teams to provide customer insights, contributing to the continuous improvement of company offerings.

Store Clerk

QuikTrip
09.2018 - 09.2022
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
  • Performed inventory control, such as counting, and stocking merchandise.

Education

Bachelor of Science - Software Development

Bellevue University
Omaha, NE
05.2026

Certificate - Web Development

Web Developer Certificate Of Specialization
St Louis, MO
05.2024

Associate of Arts - Software Development

St Louis Community College
St Louis, MO
05.2024

Skills

  • Inbound sales
  • High-volume call centers
  • Goal-Oriented
  • Product Knowledge
  • Follow-up skills
  • Upselling strategies
  • Performance Metrics
  • CRM Software
  • Call management software
  • Email Communication
  • Relationship Building
  • Data entry skills
  • Customer Relationship Building
  • Call Sales Reporting
  • Sales Training
  • Inbound Call Management
  • Persuasive Communication
  • Closing skills

Additional Information

Enthusiastic and detail-oriented software development professional with a well-rounded background in both practical and theoretical aspects of the field. As a Residential Sales Agent at Spectrum, I excel in delivering exceptional customer service and achieving sales targets through effective communication and problem-solving skills.

I hold an Associate's Degree in Software Development and a certification in Web Development from St. Louis Community College. My academic journey has equipped me with a comprehensive skill set, including:



  • Front-End Development: Proficient in creating engaging and responsive web interfaces using HTML, CSS, and JavaScript frameworks.
  • Database Development: Experienced in designing and managing databases with SQL, ensuring efficient data storage and retrieval.
  • Systems Analysis and Software Lifecycle: Skilled in analyzing system requirements, designing solutions, and understanding the software development lifecycle from conception to deployment.
  • Full-Stack Development: Practical knowledge of integrating front-end technologies with back-end systems to build cohesive and functional applications.



Currently, as a junior at Bellevue University pursuing a Bachelor’s degree in Software Development and Information Systems, I am further developing my expertise in advanced software engineering concepts and IT systems management. My academic projects and coursework have honed my abilities in software design, problem-solving, and systems integration.

I bring a proactive attitude and a passion for technology to every challenge, ready to contribute to innovative projects and collaborate with teams to drive success.

Timeline

Inbound Sales Agent

Spectrum
10.2023 - Current

Store Clerk

QuikTrip
09.2018 - 09.2022

Bachelor of Science - Software Development

Bellevue University

Certificate - Web Development

Web Developer Certificate Of Specialization

Associate of Arts - Software Development

St Louis Community College
Nathan Weinland