Proven Inbound Sales Agent at Spectrum, adept in CRM software and relationship building, enhanced customer satisfaction and sales metrics through effective communication and problem-solving skills. Excelled in a high-volume call center, achieving top conversion rates by mastering product knowledge and upselling strategies. Collaborated with cross-functional teams to refine offerings, demonstrating a strong blend of technical acumen and interpersonal abilities. Motivated Sales Agent with 2 years of customer service experience in fast-paced call center environments. Excellent verbal and written communication skills and computer proficiency with proven typing speed of 100 WPM. Flexibility to work nights, weekends and holidays to offer optimal customer support.
Enthusiastic and detail-oriented software development professional with a well-rounded background in both practical and theoretical aspects of the field. As a Residential Sales Agent at Spectrum, I excel in delivering exceptional customer service and achieving sales targets through effective communication and problem-solving skills.
I hold an Associate's Degree in Software Development and a certification in Web Development from St. Louis Community College. My academic journey has equipped me with a comprehensive skill set, including:
Currently, as a junior at Bellevue University pursuing a Bachelor’s degree in Software Development and Information Systems, I am further developing my expertise in advanced software engineering concepts and IT systems management. My academic projects and coursework have honed my abilities in software design, problem-solving, and systems integration.
I bring a proactive attitude and a passion for technology to every challenge, ready to contribute to innovative projects and collaborate with teams to drive success.