Fabian Kearse
Greer,SC
Summary
Proven achiever with extensive experience in high-volume call centers and sales, notably with Spectrum Charter. Excelled in lead generation and upselling, enhancing customer satisfaction and sales figures. Demonstrated exceptional team leadership at City Of Lincoln, fostering cross-functional collaboration and professional growth. Skilled in inbound sales and adept at conflict resolution, consistently driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Inbound Sales Agent
Spectrum Charter
07.2024 - Current
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Resolved complaints to satisfy customers and encourage future transactions.
Team Supervisor
City Of Lincoln
01.2018 - 03.2023
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
Forklift Operator
Honda Manufacturing of Alabama/ NSE
06.2013 - 02.2017
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Education
High School Diploma -
Lincoln High School
Lincoln, AL05.2007
Skills
Inbound sales
High-volume call centers
Goal-Oriented
Product Knowledge
Upselling strategies
Call decisioning
Data entry skills
Lead Qualification
Sales Training
Lead Generation
Timeline
Inbound Sales Agent
Spectrum Charter
07.2024 - Current
Team Supervisor
City Of Lincoln
01.2018 - 03.2023
Forklift Operator
Honda Manufacturing of Alabama/ NSE
06.2013 - 02.2017
High School Diploma -
Lincoln High School
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