Bibi Wahid
Schenectady
Summary
Dynamic inbound sales professional with proven success at Charter Communications, adept at building customer relationships and utilizing persuasive communication to drive sales. Skilled in upselling strategies and data entry, consistently achieving high customer satisfaction and resolving inquiries efficiently. Committed to enhancing customer experiences and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Inbound Sales Agent
Charter Communications, Spectrum
Albany, NY
02.2023 - 11.2025
- Managed inbound customer inquiries to provide accurate product information and support.
- Utilized CRM software to document interactions, ensuring seamless follow-up and customer satisfaction.
- Assisted customers in selecting appropriate services based on needs assessment and preferences.
- Resolved billing inquiries through effective communication and problem-solving techniques.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Resolved complaints to satisfy customers and encourage future transactions.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and services
Casino Cage Cashier
Rivers Casino & Resort Schenectady
Schenectady, NY
07.2023 - 12.2023
- Processed cash transactions accurately and efficiently for patrons at casino cage.
- Assisted customers with inquiries, ensuring high levels of satisfaction and service quality.
- Maintained accurate cash drawer balances through diligent tracking and reconciliation practices.
- Collaborated with team members to streamline cash handling procedures, enhancing workflow efficiency.
- Handled large volumes of cash while adhering to security protocols and compliance regulations.
- Assisted customers with credit applications, verifying necessary information and completing required paperwork efficiently.
Customer Service Cashier
Kohl's
Albany, NY
12.2020 - 06.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted in stocking merchandise, ensuring sales floor was organized and accessible.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Trained new cashiers on operational procedures and effective customer interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma - Business Communication
Jamaica High School
Jamaica, NYNo Degree - Marketing
York College
Jamaica, New York, NYSkills
- Inbound sales
- High-volume call centers
- Goal oriented
- Product knowledge
- Upselling strategies
- Customer relationship building
- Data entry skills
- Persuasive communication
- Closing skills
Timeline
Casino Cage Cashier
Rivers Casino & Resort Schenectady
07.2023 - 12.2023
Inbound Sales Agent
Charter Communications, Spectrum
02.2023 - 11.2025
Customer Service Cashier
Kohl's
12.2020 - 06.2023
High School Diploma - Business Communication
Jamaica High School
No Degree - Marketing
York College