Alex McGrory
Clermont,FL
Summary
Friendly Inbound Call Center Representative with 25 years of experience using company policies and practices to establish professional and positive relationships with customers. Self-directed and hardworking individual possessing outstanding phone demeanor and excellent data entry abilities. Organized multitasker dedicated to actively contributing to organizational growth.
Overview
20
20
years of professional experience
Work History
Inbound Sales Agent
Holiday Inn Club Vacations
Orlando, FL
06.2021 - Current
- Sell vacation packages over the phone to qualified guests, answering questions about locations and packages available
- Meet and exceed sales expectations.
Owner Marketing Sales Coordinator
Marriott Vacations Worldwide
Orlando, FL
02.2017 - 06.2021
- Contributed to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners
- Develop relationships with the prospective guests and cater the sales experience to the individual needs and preferences
Vacation Advisor
Holiday Inn Club Vacations
Kissimmee, FL
09.2010 - 01.2017
- Utilized guest service and sales experience in order to promote vacation ownership packages
- Coordinated timeshare property tours for preferred guests and Priority Club Members
- Part of the Million Dollar Club three times over.
Vacation Advisor
Hilton Grand Vacations
Orlando, FL
06.2007 - 08.2010
- Demonstrated networking and effective communication skills through connecting with past clients and Hilton Honors Members in order to promote the newest timeshare properties
- Million Dollar Club two times over from my sales.
Account Sales Representative
SKY Broadcasting
Livingston, NJ
10.2003 - 02.2007
- Demonstrated effective teamwork, which led to exceeding weekly and monthly sales targets on a consistent basis
- Drove account retention by proactively communicating with clients and marketing alternative products tailored to their viewing habits.
Education
Skills
- Three years of college course work with an emphasis on business and marketing
- More than four years of managerial experience
- Fluent in Salesforce, Windows, Word, Excel, 10-Key by touch and type 40 WPM
- Excellent sales and customer service skills
- Account Management
- CRM Software
- Guest Services
- Sales Management
- Negotiation
- Business Development
- Customer Relationship Management
- Inside Sales
- Upselling
- Outbound Sales
Timeline
Inbound Sales Agent
Holiday Inn Club Vacations
06.2021 - Current
Owner Marketing Sales Coordinator
Marriott Vacations Worldwide
02.2017 - 06.2021
Vacation Advisor
Holiday Inn Club Vacations
09.2010 - 01.2017
Vacation Advisor
Hilton Grand Vacations
06.2007 - 08.2010
Account Sales Representative
SKY Broadcasting
10.2003 - 02.2007