Adanna Julien
Manhattan,NY
Summary
Experienced retail professional dedicated to providing exceptional customer service and creating welcoming environments. Skilled in exceeding expectations, building relationships, and maintaining high standards. Motivated, detail-oriented, and adaptable, with a background in commission sales.
Overview
7
7
years of professional experience
Work History
Inbound Sales Agent
O2E Brands
03.2021 - 05.2023
- Assisted over 50 clients daily with exceptional information knowledge to close appointment sales.
- Explained benefits of service, retained customers and maintain customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Brand Assistant
Sammy B Designs By Samantha Black
02.2022 - 01.2023
- Worked with designer for Model Casting and Fitting.
- Styled models for NYFW in designers pieces.
- Coordinated models roles, managed over 50 support staff roles and set up for NYFW runway show.
- Assisted in venue set up and organized venue decor.
- Organized sales area and work station in showcase products and boost sales.
- Brand ambassador for show room during NYFW.
Server
Joey Restaurants
01.2016 - 03.2020
- Provided exceptional dining experience for customers while working in fast paced and team reliant environment.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Greeted, maintained relationships with regular customers and served parties of 12+.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Footwear Specialist
Harry Rosen
01.2018 - 02.2020
- Built clientele by providing exceptional selling skills and product knowledge.
- Opened, shelved, showcased and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Explained expansive luxury shoe knowledge to clients to retain customers.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
Education
Diploma - Fashion Management
George Brown College
Toronto, ON2018
Skills
- Outstanding customer service abilities
- Strong attention to detail
- Capacity to surpass customer expectations consistently
- Excellent product knowledge
- Proficiency in utilizing mobile devices for communication and business expansion
- Commitment to maintaining visual and merchandise presentation standards
Timeline
Brand Assistant
Sammy B Designs By Samantha Black
02.2022 - 01.2023
Inbound Sales Agent
O2E Brands
03.2021 - 05.2023
Footwear Specialist
Harry Rosen
01.2018 - 02.2020
Server
Joey Restaurants
01.2016 - 03.2020
Diploma - Fashion Management
George Brown College
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