Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shatricia Robinson

Desoto,Tx

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Inbound Sales Agent

Altice USA
08.2022 - 10.2023
  • Answered phone with friendly greeting to create positive calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Handled transactions efficiently while adhering to company electronic payment policies, ensuring accuracy in all financial exchanges.
  • Exceeded monthly sales targets through persuasive communication skills and product knowledge.

Closing Coordinator

East Texas Title Company
05.2020 - 09.2021
  • Organized and maintained transaction files in compliance with company policies and industry regulations, ensuring easy access to all relevant documents.
  • Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
  • Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
  • Ensured compliance with state regulations through meticulous attention to detail in reviewing and verifying signer identification.


Recruiter

U.S. Navy
09.2013 - 03.2016
  • Conducted interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.

Education

BBA - Business Administration

Strayer University
Washington, DC
12.2024

High School Diploma -

Jacksonville High School
Jacksonville, TX
05.2008

Skills

  • Office Administration
  • Goal-Oriented
  • Product Knowledge
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Scheduling and calendar management
  • Records Management

Certification

  • High School Diploma
  • VALOR Sales
  • Driver's License
  • TDI Escrow License (Texas)
  • Public Notary
  • Microsoft Office Specialist
  • Top Secret Security Clearance
  • Honorable Discharge

Timeline

Inbound Sales Agent

Altice USA
08.2022 - 10.2023

Closing Coordinator

East Texas Title Company
05.2020 - 09.2021

Recruiter

U.S. Navy
09.2013 - 03.2016

BBA - Business Administration

Strayer University

High School Diploma -

Jacksonville High School

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Shatricia Robinson