Shatricia Robinson
Desoto,Tx
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inbound Sales Agent
Altice USA
2022.08 - 2023.10
- Answered phone with friendly greeting to create positive calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Handled transactions efficiently while adhering to company electronic payment policies, ensuring accuracy in all financial exchanges.
- Exceeded monthly sales targets through persuasive communication skills and product knowledge.
Closing Coordinator
East Texas Title Company
2020.05 - 2021.09
- Organized and maintained transaction files in compliance with company policies and industry regulations, ensuring easy access to all relevant documents.
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Ensured compliance with state regulations through meticulous attention to detail in reviewing and verifying signer identification.
Recruiter
U.S. Navy
2013.09 - 2016.03
- Conducted interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Education
BBA - Business Administration
Strayer University
Washington, DC12.2024
High School Diploma -
Jacksonville High School
Jacksonville, TX05.2008
Skills
- Office Administration
- Goal-Oriented
- Product Knowledge
- Customer Service
- Problem-solving abilities
- Active Listening
- Scheduling and calendar management
- Records Management
Certification
- High School Diploma
- VALOR Sales
- Driver's License
- TDI Escrow License (Texas)
- Public Notary
- Microsoft Office Specialist
- Top Secret Security Clearance
- Honorable Discharge
Timeline
Inbound Sales Agent
Altice USA
2022.08 - 2023.10
Closing Coordinator
East Texas Title Company
2020.05 - 2021.09
Recruiter
U.S. Navy
2013.09 - 2016.03
BBA - Business Administration
Strayer University
High School Diploma -
Jacksonville High School
- High School Diploma
- VALOR Sales
- Driver's License
- TDI Escrow License (Texas)
- Public Notary
- Microsoft Office Specialist
- Top Secret Security Clearance
- Honorable Discharge
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