Leslie Necessary
Columbus,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Inbound Sales Agent
S&P Data LLC
Columbus, IN
11.2021 - Current
- Documented details of calls and customer interactions.
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Delivery Driver
DoorDash / Independent Contractor
Columbus, IN
03.2020 - 11.2021
- Delivered packages to customer doorsteps and business offices.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Completed on-time deliveries by choosing best and most efficient routes.
- Fostered positive working relationships with regular customers.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
Non-Emergency Medical Driver
Classic Medicab Transportation
Columbus, IN
03.2018 - 03.2020
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Upheld high standards of professionalism and discretion when working with medical patients.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe driving environment.
Education
GED -
Perry Meridian High School
Indianapolis, INSkills
- Customer Inquiry and Response
- Calm and Professional Under Pressure
- Strong Communication and Interpersonal Skills
- Efficient and Detail-Oriented
- Computer Proficiency and Microsoft Office
- Engaging with Diverse Customers
- Database Entry
- Remote Access Call Center Software
Timeline
Inbound Sales Agent
S&P Data LLC
11.2021 - Current
Delivery Driver
DoorDash / Independent Contractor
03.2020 - 11.2021
Non-Emergency Medical Driver
Classic Medicab Transportation
03.2018 - 03.2020
GED -
Perry Meridian High School
Similar Profiles
Angela AndersonAngela Anderson
Customer Service Agent at S&P Data LLCCustomer Service Agent at S&P Data LLC
Aniya CulpepperAniya Culpepper
Tier 1 Technical support at S&P Data llcTier 1 Technical support at S&P Data llc
ABHISHEK PRUTHIABHISHEK PRUTHI
Tele Sales Representative at S&P Data LLCTele Sales Representative at S&P Data LLC
Tony OsaweTony Osawe
Customer Service Representative at S&P Data LLCCustomer Service Representative at S&P Data LLC
Jerse TannerJerse Tanner
Furniture Sales Manager at Big Lots Stores, Inc.Furniture Sales Manager at Big Lots Stores, Inc.