Alonna Houston
Elk Grove,CA
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
2
2
years of post-secondary education
30
30
years of professional experience
Work History
Front-end Supervisor
Restaurant Depot Sacramento
Sacramento, CA
08.2022 - Current
- Supervised daily front end operations, optimizing workflow to enhance customer experience.
- Coordinated teamwork among front end staff, improving service delivery and customer satisfaction.
- Trained and mentored new staff on customer service protocols.
- Managed cash handling procedures and maintained accurate records.
- Monitored inventory levels and assisted with stock replenishment efforts.
- Implemented best practices for cleanliness and organization, maintaining a welcoming environment for customers.
Admin/Cash Office Manager
Restaurant Depot Phoenix
Phoenix, AZ
04.2015 - Current
- Managed cash handling processes for daily restaurant operations.
- Coordinated cash office staff scheduling and workflow assignments to ensure smooth operations.
- Ensured compliance with company policies and cash management procedures.
- Performed regular audits of cash registers and safe deposits to maintain accuracy and security.
- Trained new employees on cash handling best practices and procedures.
- Collaborated with management to improve operational efficiency in cash office tasks.
- Monitored inventory levels and ordered necessary supplies for the cash office.
- Investigated discrepancies in cash transactions and documented findings to support accurate financial reporting.
- Established effective working relationships with other departments within the organization.
Receptionist
Restaurant Depot Phoenix
Phoenix, AZ
04.2015 - Current
- Greeted and welcomed customers, creating a positive first impression.
- Managed phone calls, ensuring inquiries were directed to appropriate departments efficiently.
- Scheduled appointments and organized daily operations to streamline client interactions.
Cashier
Restaurant Depot Phoenix
Phoenix, AZ
04.2015 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout areas and equipment.
Cashier/Customer Service Associate
Lowes Home Improvment
Beavercreek, O
10.1996 - 10.2012
- Processed customer transactions accurately using electronic cash registers.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Maintained a clean and organized checkout area for optimal customer experience.
Sales Specialist -Appliances and Windows and Walls
Lowes Home Improvement
Phoenix, AZ
10.1996 - 10.2012
- Educated customers on product features and technical details to highlight benefits.
- Assisted customers with product selection and home improvement solutions.
- Maintained knowledge of current inventory and product features.
- Processed sales transactions accurately and efficiently at checkout.
- Resolved customer inquiries and concerns promptly and professionally.
- Collaborated with team members to enhance customer service experience.
Customer Service/Administrative Manager
Lowes Home Improvment
Phoenix, A
10.1996 - 09.2012
- Managed daily operations of administrative tasks and office workflows.
- Coordinated schedules, meetings, and travel arrangements to optimize team efficiency.
- Developed and maintained filing systems to ensure efficient document retrieval.
- Maintained inventory of office supplies, ensuring availability to support daily operations.
- Managed payroll processing activities, ensuring accurate timekeeping data entry and compliance with benefits and tax regulations.
Personnel Training Coordinator
Lowes Home Improvment
Phoenix, AZ
10.1996 - 09.2012
- Facilitated workshops to enhance employee skills and knowledge.
- Coordinated training schedules to ensure staff availability and participation.
- Assisted in onboarding processes for new hires across departments.
- Maintained training records and documentation for compliance purposes.
- Provided guidance on career development opportunities within the organization.
Department Manager -Inside Lawn & Garden
Lowes
Rock Hill, South Carolina
10.1996 - 10.2012
- Managed daily operations and ensured compliance with company policies.
- Trained and supervised staff on customer service best practices.
- Developed and implemented effective merchandising strategies for product displays.
Education
Associate of Arts -
Wright State University
Dayton, OH 08.1995 - 12.1997
Skills
- Cash management
- Staff training
- Customer service
- Inventory monitoring
Timeline
Front-end Supervisor
Restaurant Depot Sacramento
08.2022 - Current
Admin/Cash Office Manager
Restaurant Depot Phoenix
04.2015 - Current
Receptionist
Restaurant Depot Phoenix
04.2015 - Current
Cashier
Restaurant Depot Phoenix
04.2015 - Current
Cashier/Customer Service Associate
Lowes Home Improvment
10.1996 - 10.2012
Sales Specialist -Appliances and Windows and Walls
Lowes Home Improvement
10.1996 - 10.2012
Customer Service/Administrative Manager
Lowes Home Improvment
10.1996 - 09.2012
Personnel Training Coordinator
Lowes Home Improvment
10.1996 - 09.2012
Department Manager -Inside Lawn & Garden
Lowes
10.1996 - 10.2012
Associate of Arts -
Wright State University
08.1995 - 12.1997