Alonna Williams
Cincinnati,OH
Summary
Dynamic and supercharged Leasing Agent on a mission to work leasing magic and turn potential tenants into happy campers. I thrive on tackling challenges head-on, smashing objections, and scoring big wins from day one. My goal is to provide top-notch service, boosting occupancy rates, and staying ahead of the game by keeping a finger on the pulse of market trends and customer desires. Let's lease and conquer!
Overview
4
4
years of professional experience
Work History
Leasing Agent
Lakota Lakes Apartments
04.2023 - Current
- Welcome and support potential tenants with enthusiasm, offering details on available properties, amenities, and lease conditions while complying with fair housing protocols
- Conduct property tours, highlighting the distinctive features and advantages of each unit
- Guide applicants through the leasing process, encompassing application completion, background checks, and lease agreement preparation, while ensuring the precision and comprehensiveness of all documentation
- Promptly and professionally address and resolve tenant inquiries and concerns
- Foster strong relationships with current tenants to boost satisfaction and retention rates
- Organized and processed pest control requests for a 500 unit property by providing scheduled services and their according information. Along with, reasonably charging penalty fees or lease violations for non-participation
- Complete on a monthly basis and timely manner, market survey of properties in our area to adjust with the current property leasing market and marketing calendar to schedule our promotion strategies
- Walkthrough vacant apartments taking note of any due maintenance issues and possibly outside contractor repairs along with making sure that unit is being turned in a timely manner
Sales Associate
Lacoste
01.2021 - 04.2022
- Engage with customers to understand their needs and preferences, recommend suitable products, and use upselling and cross-selling techniques to increase sales
- Operate the Point of Sale (POS) system to process transactions accurately, handle cash and credit card payments, and issue receipts
- Follow up with customers to ensure satisfaction, handle any returns or exchanges, and resolve any issues or complaints in a professional manner
- Experienced in effectively upselling products and maximizing sales through strategic recommendations and cross-selling techniques
- Proficient in using POS systems to manage transactions and ensure a smooth checkout experience
- Dedicated to creating a positive shopping environment, addressing customer needs, and driving revenue growth while contributing to a collaborative team atmosphere
Education
High School Diploma -
Lakota West High School
01.2021
Skills
- MS Word
- Excel
- Office
- Yardi
- Knock CRM
- Communication
- Problem-solving
- Creativity
- Time Management
- Eye for Detail
Timeline
Leasing Agent
Lakota Lakes Apartments
04.2023 - Current
Sales Associate
Lacoste
01.2021 - 04.2022
High School Diploma -
Lakota West High School