Summary
Overview
Work History
Education
Skills
Personal Information
Section name
Languages
Timeline
Generic

ALONSO AMADEO CONTRERAS

Kissimmee,Florida

Summary

Skilled customer service and operations professional with experience in fast-paced restaurant and automotive environments. Delivered exceptional service, supported sales, coordinated operations, and led team members. Promoted from Customer Service Associate to Key Holder, gaining management training. Pursuing a degree at the University of Central Florida after earning an associate degree from Valencia College.

Overview

2
2
Languages
4
4
years of professional experience

Work History

Customer Service Associate → Key Holder → Management Trainee

Mr. Car Wash
04.2024 - 09.2026
  • Provided professional customer service, assisting customers with car wash services, memberships, and sales options to enhance customer satisfaction.
  • Directed vehicles safely and efficiently through the facility while maintaining a smooth customer experience.
  • Maintained clean, organized, and safe work areas and supported day-to-day facility operations.
  • Maintained company standards for cleanliness, safety, organization, and operational readiness.
  • Managed facility operations by opening and closing, completing procedures, preparing the site for business, and securing the facility.
  • Promoted to Key Holder based on performance, reliability, and leadership potential.
  • Developed management skills by supervising employees, coordinating shifts, supporting training, and resolving customer service issues.
  • Trained for management responsibilities, including supervising employees, coordinating shifts, supporting employee training, and handling customer service issues.

Customer Service / Restaurant Associate

Tijuana Flats
  • Delivered friendly, efficient customer service in fast-paced restaurant, enhancing customer experience.
  • Addressed customer orders, questions, and service needs while ensuring a positive dining atmosphere.
  • Facilitated kitchen operations, addressing maintenance and operational issues to support team efficiency.
  • Supported kitchen operations and assisted with basic maintenance and operational issues.
  • Developed strong communication, time-management, teamwork, and problem-solving skills.

Cafe&Cafeteria

Disney
06.2023 - 03.2024
  • (Cafe&Cafeteria)
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Cashier

Marshalls & HomeGoods
04.2022 - 01.2023
  • Processed customer transactions
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries, providing product information and support.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.

Education

Undergraduate Degree - History

University of Central Florida (UCF)
Orlando, Florida

Associate Degree - Gender Studies

Valencia College
Orlando, Florida

High School Diploma - undefined

Windermere High School
Windermere, Florida
05-2021

Skills

  • Customer Service
  • Sales & Upselling
  • Shift Operations
  • Opening & Closing
  • Operations Support
  • Employee Training
  • Team Leadership
  • Problem Solving
  • Workplace Safety
  • Conflict Resolution
  • Time Management
  • Communication
  • Work ethic
  • Independent and team-oriented
  • Attention to detail
  • Point of Sale Systems

Personal Information

Title: CUSTOMER SERVICE OPERATIONS TEAM LEADERSHIP

Section name

Alonso Amadeo Contreras Jr. | Professional Resume

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Associate → Key Holder → Management Trainee

Mr. Car Wash
04.2024 - 09.2026

Cafe&Cafeteria

Disney
06.2023 - 03.2024

Cashier

Marshalls & HomeGoods
04.2022 - 01.2023

High School Diploma - undefined

Windermere High School

Associate Degree - Gender Studies

Valencia College

Customer Service / Restaurant Associate

Tijuana Flats

Undergraduate Degree - History

University of Central Florida (UCF)

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ALONSO AMADEO CONTRERAS