Alonso Cuscagua Vasquez
San Jose,CA
Summary
Adept at technical solution analysis and offering robust software application support, I significantly enhanced productivity at Grafix Digital S.A. by optimizing IT infrastructure and reducing operating costs. My expertise in network troubleshooting and a proven track record in leading successful technology updates underscore my ability to deliver impactful technical assistance and training.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Design Support Specialist
Larson Packaging LLC
Milpitas, USA
12.2020 - 04.2022
- Responsible for design of custom anti-shock and anti-vibration protective packaging, including cases, foams, boxes, inserts, crates and pallets
- Responsible for creating 3D models of the designed packaging solutions
- Responsible for building and testing prototypes of customized cases, foams, boxes and crates
- Responsible for paperwork and documentation for final production
Applications Senior Engineer
Grafix Digital S.A.
, Colombia
06.2008 - 10.2015
- Responsible for development and fulfilment of the company's training products, specialist in ESKO ArtiosCAD, software for packaging structural design
- Certified trainer from ESKO Products
- Responsible for support in specialized software applications, related to wide format industrial printers from HP Indigo, ESKO Software, HP Scitex, Mimaki and other companies represented by the Company
- Responsible for the IT area of the company, emphasizing the management in enhancing the overall productivity of the company, reducing its operating costs and maximizing the value of its investments in information systems, optimizing the use of its infrastructure and maximizing the company’s performance
- In charge of supporting the work of the commercial area with demos and presales support to current and potential clients
- Head of the development and implementation team of SAMM, online maintenance management system
- Planning, implementation and support for the transition of the company's mail systems to the Microsoft cloud platform
Support Specialist
Cafesalud Prepaid Medicine / Getronics
, Colombia
08.2005 - 09.2008
- Responsible for Desktop support for all branches of the company nationwide, replacing the incumbent Engineer during his vacations
- As a member of the support team, we were able to sustain the levels of quality and satisfaction offered by Getronics to the users of Cafesalud MP, providing an image of continuity and preparation in line with the company's business profile
Support Specialist 1
Shell Colombia S.A.
, Colombia
10.2005 - 01.2008
- Member of the implementation team of Peregrine Service Center in Colombia, the software management software of Shell worldwide, based on ITIL methodology
- In charge of the local coordination of the services of SITI Shell Information Technologies Inc
- From Malaysia, for Shell Colombia S.A., support to the telecommunications infrastructure of the company
- Support and training to users
Support Specialist
Oxydental de Colombia Inc. - Caño Limón / Getronics
, Colombia
04.2005 - 07.2005
- Responsible for the migration of equipment in the production fields of Oxydental in Caño Limón Arauca/Colombia
- Responsible for the planning and execution of the equipment renewal plan, general support and user training, profile configuration, Help Desk
Bubble Support Project BP Passport
BP Exploration Colombia / Getronics
, Colombia
02.2005 - 04.2005
- Member of BP Passport project for the renewal of equipment and computer systems for BPX Colombia, in the production fields of Cusiana, Cupiagua and Yopal
- Responsible for post-migration support to the end user, Help Desk
Head in charge of Information Systems Area
Stewart & Stevenson of the Americas Colombia
, Colombia
04.2004 - 06.2004
- Responsible for the operations of the area, supervisor of the national WAN network, administrator of the Linux / Windows servers, responsible for computer and communications systems, maintenance of telecommunications equipment
- General support to users in the four national branches, user administrator of national SIIGO, data consolidation and reporting to National Management
Finance Data Assistant
LDS Area Administrative Offices
, Colombia
04.2001 - 12.2002
- Responsible for electronic business, online banking transactions, electronic payments
- Responsible for the successful implementation of the Integrated Global System SGI, in its financial modules
- In charge of security in operations via the internet, support and training for the end user
- Responsible for the identification of problems in flow of operations in the area of Finance and subsequent solution through software tools
Information Systems Manager
LG Industrial Systems Co. Colombia
, Colombia
10.1999 - 04.2001
- Responsible for the company’s information systems area, in charge of leading the technological update projects, including identification of solution alternatives, analysis for the acquisition of equipment
- Implementation and support of LAN / Internet solutions; in charge of the evaluation, hiring and supervision of technology service providers provided to the company; supervision of the LAN network, responsible for operations and security in internet operations, responsible for the implementation of Novasoft business software, support and training for end users
Head of Information Systems
Ladiprint Editorial Ltda.
, Colombia
11.1996 - 04.1999
- Responsible for the design and installation of the corporate LAN, installation and configuration of the Novell Intranetware server, design and installation of the structured cabling system and other network infrastructure components; responsible for implementation of integrated management system SIIGO, support and training for the end user
Information Systems Focal Point
Deseret Editores Ltda.
, Colombia
04.1994 - 11.1996
- Responsible for the creation of the systems area of the company, responsible for the design, equipment acquisition and LAN network implementation, management of the company's IT resources
Education
Bachelor’s Degree - Systems Engineering with emphasis on Telecommunications
Universidad Cooperativa de Colombia
12.2001
Skills
- Technical assistance
- Technical solution analysis
- Helpdesk operations
- Software Application Support
- Network troubleshooting
- Application installations
Certification
- SOLIDWORKS CORP. - SOLIDWORKS ESSENTIALS
- ESKO ACADEMY - CERTIFIED TRAINER IN ESKO ARTIOS CAD
- EXIN EXAMINATION BOARD FOR COMPUTING SCIENCE - ITIL Foundations Certified, 12/01/07
Training
- Dale Carnegie Training - Confident, Assertive, In Charge Developing the Attitudes of Leadership, 10/01/14
- Getronics Virtual University - Managing and Maintaining a Microsoft Windows Server environment MCSE 70-290, 02/01/07
- Getronics Virtual University - How to Manage a Customer Centered Team, 01/01/07
Timeline
Design Support Specialist
Larson Packaging LLC
12.2020 - 04.2022
Applications Senior Engineer
Grafix Digital S.A.
06.2008 - 10.2015
Support Specialist 1
Shell Colombia S.A.
10.2005 - 01.2008
Support Specialist
Cafesalud Prepaid Medicine / Getronics
08.2005 - 09.2008
Support Specialist
Oxydental de Colombia Inc. - Caño Limón / Getronics
04.2005 - 07.2005
Bubble Support Project BP Passport
BP Exploration Colombia / Getronics
02.2005 - 04.2005
Head in charge of Information Systems Area
Stewart & Stevenson of the Americas Colombia
04.2004 - 06.2004
Finance Data Assistant
LDS Area Administrative Offices
04.2001 - 12.2002
Information Systems Manager
LG Industrial Systems Co. Colombia
10.1999 - 04.2001
Head of Information Systems
Ladiprint Editorial Ltda.
11.1996 - 04.1999
Information Systems Focal Point
Deseret Editores Ltda.
04.1994 - 11.1996
- SOLIDWORKS CORP. - SOLIDWORKS ESSENTIALS
- ESKO ACADEMY - CERTIFIED TRAINER IN ESKO ARTIOS CAD
- EXIN EXAMINATION BOARD FOR COMPUTING SCIENCE - ITIL Foundations Certified, 12/01/07
Bachelor’s Degree - Systems Engineering with emphasis on Telecommunications
Universidad Cooperativa de Colombia
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