Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ruben Ramirez

Dallas

Summary

Organizational leader with creative, and critical thinking skills, seeking an organizational process to increase value and productivity. Inspired by supporting leaders and peers in simplifying and streamlining a departmental process by innovative thinking. My goal is to support and organize processes and procedures, by aiding to help reach profitable and/or achievable results.

Overview

9
9
years of professional experience

Work History

Design Support Specialist

GAF/Siplast
06.2025 - Current
  • Generated territory maps for the entire organization, including sales, customer care, technical and guarantee services, and field tech services.
  • Addressed guide specifications and cut specifications for customers within the SLA standard.
  • Composed multiple letters addressing roof assemblies, contractor approvals, repair approvals, and substitution approvals.
  • Responded to customer inquiries and provided technical assistance over the phone and in person.
  • Researched and identified solutions to technical problems.

Guarantee Services Representative

GAF/Siplast
04.2023 - 05.2025
  • Collected all criteria needed from stake-holders including customer, accounting, field-services representatives and sales representatives.
  • Streamlined the process for all incoming claims in regards to leaks and defective materials.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Cross-trained and provided backup support for organizational leadership.
  • Promptly responded to inquiries and requests from prospective customers.
  • Trained new personnel regarding company operations, policies and services.
  • Met customer call guidelines for service levels, handle time and productivity.

Project Manager

Capital One
11.2019 - Current
  • Began as a funding associate in the Auto Finance division to current position as a Project Manager in the Small Business Banking sector within the organization.
  • Participated in multiple leadership development programs such as Activations & Onboarding, and most recently, CFAM. Co-Chapter lead for Business Resource Group: HOLA.
  • Initiated monthly newsletter in the Activations & Onboarding department, sending out monthly business updates, and accomplishments from previous 30 days.
  • Produced training program for newly onboarded clients to answer any questions relating to products purchased.
  • Accepted role into Project Management program, where projects included stake holders, and other projects included vendor recommendations, and risk issue resolution were initiated.

Assistant Manager

FedEx Office
09.2016 - 11.2019
  • Effectively able to multi-task printing and packaging projects, lead a team of 6 in sales and profits, and participate in district-wide audit team to ensure locations were following appropriate protocol.
  • Collaborated with clients from project inception through final delivery of product(s).
  • Pursued learning opportunities to advance knowledge of the printing industry.
  • Contributed to team success by completing projects quickly, and efficiently.
  • Mastered all required tasks and procedures to maximize performance.

Education

Bachelor of Arts - Social Science

University of North Texas (UNT)
05.2019

Associate of Arts - Graphic Design

Northwest Vista College
05.2016

Skills

  • Leadership & Communication
  • Team Management
  • Client Satisfaction
  • Creative & Critical Thinking
  • Computer Literacy
  • Google Suites / Microsoft Office
  • Adobe Illustrator / InDesign
  • Windows & Mac Proficient
  • SalesForce Knowledge
  • Training / Onboarding

Accomplishments

  • Leadership Panel Paul Quinn College
  • Chosen as a leader from Capital One to participate in a Leadership Panel for future corporate professionals
  • Infrastructure & Communications Lead - HOLA Capital One
  • Nominated to lead Infrastructure & Communications for Business Resource Group
  • ALPS & CFAM Leadership Programs Capital One
  • Recruited for both Leadership programs.
  • Learned how to establish personal brand, develop as a leader, and present initiatives effectively.
  • Able to articulate a diverse, and inclusive point of view within organization.

Timeline

Design Support Specialist

GAF/Siplast
06.2025 - Current

Guarantee Services Representative

GAF/Siplast
04.2023 - 05.2025

Project Manager

Capital One
11.2019 - Current

Assistant Manager

FedEx Office
09.2016 - 11.2019

Associate of Arts - Graphic Design

Northwest Vista College

Bachelor of Arts - Social Science

University of North Texas (UNT)

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