Nancy Vargas
El Paso,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Datamark
01.2024 - Current
- Provided exceptional customer service when resolving billing inquiries from patients and providers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Alorica / Bank Of America
05.2023 - 08.2023
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Patient Coordinator, Customer Service Representative
Centene Corporation
08.2021 - 02.2023
- Create triage charts for nurses
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Shipping and Receiving Clerk
Jichasa Global Logistics
11.2019 - 03.2021
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Dispatcher and Customer Service Representative
Elp Transport Inc
08.2019 - 10.2019
- Schedule, route and assign work orders in a timely manner
- Record and maintain files and records of customer requests, work requests and tickets as well as services performed, charges, expenses, inventory, and other information as needed for dispatch function
CSR Customer Service Representative
Mesilla Valley Transportation
08.2018 - 04.2019
- Handle multiple customer accounts
- Provide them with statuses of their freight
- Answer phone calls and emails with great customer service
- Collect money from customers when services were not met.
Accountant Clerk
Vargas Transportation LLC
08.2016 - 08.2018
- Answer phone calls and emails with great customer service
- Collect money from customers when services were not met.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Education
High School Diploma - Medical/Clinical Assistant
Western Technical College
El Paso, TXundefined
Del Valle High School
El Paso, TXSkills
- Bilingual in Spanish and English
- Verifying Eligibility
- Clerical and Filing Support
- Telephone Triage
- 50 WPM Typing Speed
- Customer Service
- Office Administration
- Multi-Line Telephone Systems
- Clinical Data Entry
- HIPAA Compliance
- Medical Filing
- Appointment Scheduling
Certification
- Certified Phlebotomy Technician
- Medical Assistant
Timeline
Customer Service Representative
Datamark
01.2024 - Current
Customer Service Representative
Alorica / Bank Of America
05.2023 - 08.2023
Patient Coordinator, Customer Service Representative
Centene Corporation
08.2021 - 02.2023
Shipping and Receiving Clerk
Jichasa Global Logistics
11.2019 - 03.2021
Dispatcher and Customer Service Representative
Elp Transport Inc
08.2019 - 10.2019
CSR Customer Service Representative
Mesilla Valley Transportation
08.2018 - 04.2019
Accountant Clerk
Vargas Transportation LLC
08.2016 - 08.2018
undefined
Del Valle High School
High School Diploma - Medical/Clinical Assistant
Western Technical College
Similar Profiles
Victor OliverosVictor Oliveros
Bilingual Interpreter at DatamarkBilingual Interpreter at Datamark
Bertha DelgadoBertha Delgado
CSR1 at DatamarkCSR1 at Datamark
Paloma CoronadoPaloma Coronado
Medical Interpreter at DATAMARKMedical Interpreter at DATAMARK