Alonso Salazar
Olive Garden
Grants,NM
3
years of professional experience
Dynamic customer service professional with extensive experience at Olive Garden, excelling in cash handling and sales expertise. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Recognized for training new staff and fostering teamwork, ensuring a seamless experience in fast-paced environments. Reliable and adaptable, committed to delivering exceptional service.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Work History
Server
4 Months- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu selections and addressed guest inquiries effectively.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Processed payments accurately and efficiently using point-of-sale system.
- Trained new servers on restaurant procedures and customer service protocols.
- Resolved guest complaints promptly to maintain satisfaction and loyalty.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Sales Associate
1 Year 1 Month- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays to drive customer engagement and sales.
- Processed transactions accurately using point-of-sale systems, ensuring efficiency at checkout.
- Collaborated with team members to achieve store sales goals and improve service delivery.
- Participated in inventory management, including restocking shelves and conducting counts.
- Contributed to maintaining store cleanliness and organization, supporting a welcoming environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Crew Trainer
11 Months- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and company policies during training sessions.
- Assisted in developing training materials to enhance onboarding processes for new hires.
- Monitored team performance to identify areas for improvement and provide constructive feedback.
- Conducted assessments of trainee progress, adjusting training methods as necessary for effectiveness.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Customer Service Representative
7 Months- Assisted customers by promptly addressing inquiries and resolving complaints.
- Processed orders accurately to provide quick service delivery for customers.
- Maintained a clean and organized work environment to support health and safety standards.
- Aided in onboarding new staff by teaching operational procedures and customer service practices.
- Worked collaboratively with team members to improve workflow efficiency during busy periods.
- Established feedback systems for ongoing enhancement of customer satisfaction rates.
- Effectively handled high-pressure situations while maintaining professionalism during conflict resolution.
- Managed escalated calls by finding solutions that satisfied both customers and the company.
Education
High School Diploma
Skills
Cash handling
Customer service
Safe food handling
Sales expertise
Supply restocking
Point of sale operation
Task prioritization
Adaptable and flexible
Reliable and responsible
Timeline
Server
Olive Garden
02.2026 - CurrentRead More
Sales Associate
Tillys
01.2025 - 02.2026Read More
Crew Trainer
McDonald’s
02.2024 - 01.2025Read More
Customer Service Representative
Kentucky Fried Chicken
06.2023 - 01.2024Read More
Grants High School
High School Diploma
Read More