Alonza Scott
Colorado Springs,CO
Summary
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Progressive Care Unit CNA
UCHealth Memorial Hospital
02.2024 - Current
- Developed strong working relationships with fellow nursing assistants, exhibiting teamwork skills that contributed to a positive work environment.
- Assisted nurses during medical procedures enhancing efficiency during critical situations.
- Improved patient satisfaction by providing compassionate and attentive care to individuals in various stages of illness or recovery.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport-building relationships.
- Utilized excellent time-management skills prioritizing tasks effectively while managing multiple patients simultaneously.
Skilled Nursing CNA
Brookdale Senior Living
12.2022 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients
- Documented patient information and care activities in electronic health record
- Upheld infection control and prevention policies across different patient-facing areas
Activity Director
Lark Springs Memory Care
01.2022 - 12.2022
- Enrich the lives of residents by embodiment of all aspects of wellbeing including: spiritual, social, intellectual, physical, and therapeutic
- To stimulate and maintain a positive energy
- To diversify and accommodate activities based on ability
- To encourage resident participation
- To construct care plans based on a resident's cognitive capability
- To update resident chart information on admission
- Update calendar, birthday board, and host weekly outings
- Plan entertainment and collaborate with staff to execute outings
- Communicate, and get in touch with PACE regarding residents
Night Shift Supervisor
Lark Springs Memory Care
06.2021 - 01.2022
- Assist clients with daily living needs to maintain and increase longevity
- To support and train staff in their ability to complete assigned tasks
- To lead my team to adhere to the changing policies and procedures throughout the COVID-19 pandemic
- Maintained a safe, and clean environment for our clients
- Supported staff needs, and addressed any concerns
- Educated staff on updated and changing protocols
- Cart Audits as assigned by nurse
Memory Care QMAP
Brookdale Senior Living
11.2019 - 06.2021
- Assist clients with daily living needs to maintain wellness and increase longevity
- Assisted clients in mobility transfers and daily exercise
- Support clients with mental stimulation to help slow the progress of their dementia
- Maintain a safe living environment for all clients and their family
- Give support to clients family throughout the progression of the clients disease
- Maintain a clean, sanitary work environment for the safety of staff and clients involved
Senior Memory Caregiver
MBK Senior Living
01.2017 - 01.2019
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
Customer Service Representative
Charter Spectrum
01.2017 - 01.2018
- Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner
- Identified, researched, and resolved customer issues using the computer system
- Typed memos, correspondence, reports and other documentation including follow- up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership
- Followed-up on customer inquiries not immediately resolved
Inbound Sales Representative, Charter
Charter Spectrum
01.2016 - 01.2017
- Answered inbound residential customers calls, covering a full range of Spectrum services, including obtaining all information necessary for resolution of transactions
- Utilized knowledge of programming content, packaging, pricing and billing system to re-market customer base and have the ability to communicate them clearly to customers
- Achieved sales standards set for department by effectively communicating marketing campaigns and promotions to customers
Food Service Banquet Dining Supervisor
Sodexo
01.2013 - 01.2016
- Consistently provided friendly guest service and heartfelt hospitality
- Promptly and empathetically handled guest concerns and complaints
- Demonstrated integrity and honesty while interacting with guests, team members, and managers
- Maintained high standards of customer service during high-volume, fast-paced operations
- Built loyal clientele through friendly interactions and consistent appreciation
Education
Associate of Applied Science - Nursing
Pikes Peak State College
Colorado Springs, CO05-2025
High School Diploma -
Mesa Ridge High School
Colorado Springs, CO01.2013
Skills
- Time management
- Critical thinking
- Patient care
- Vital signs monitoring
- Team collaboration
- Compassion and empathy
- Attention to detail
- End-of-life care
- Compassionate communication
- Complex Problem-solving
Certification
- Certified Registered Nurse (RN) EXPECTED 06/2025
- Certified Nursing Assistant (CNA)
- BLS CPR/First Aid
- QMAP
Timeline
Progressive Care Unit CNA
UCHealth Memorial Hospital
02.2024 - Current
Skilled Nursing CNA
Brookdale Senior Living
12.2022 - Current
Activity Director
Lark Springs Memory Care
01.2022 - 12.2022
Night Shift Supervisor
Lark Springs Memory Care
06.2021 - 01.2022
Memory Care QMAP
Brookdale Senior Living
11.2019 - 06.2021
Senior Memory Caregiver
MBK Senior Living
01.2017 - 01.2019
Customer Service Representative
Charter Spectrum
01.2017 - 01.2018
Inbound Sales Representative, Charter
Charter Spectrum
01.2016 - 01.2017
Food Service Banquet Dining Supervisor
Sodexo
01.2013 - 01.2016
- Certified Registered Nurse (RN) EXPECTED 06/2025
- Certified Nursing Assistant (CNA)
- BLS CPR/First Aid
- QMAP
Associate of Applied Science - Nursing
Pikes Peak State College
High School Diploma -
Mesa Ridge High School
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