Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alonzia Ferebee

Chesapeake,VA

Summary

Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Manager

Pollards Chicken
09.2022 - Current
  • Supervised employees, making sure employees are working on tasks to meet business and customer needs.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Counted inventory and maintain inventory controls resulting in cost savings and reduced overages.

Call Center Sales Representative

Life Protect 24/7
04.2022 - 06.2022
  • Delivered prepared sales talks, reading from scripts that described products and services, to persuade potential customers to purchase product and service.
  • Adjusted sales scripts to better target needs and interests of specific individuals.
  • Obtained customer information such as name, address and payment method and entered orders into computers.

E-Commerce Personal Shopper

Kroger
09.2021 - 04.2022
  • Provided product information to customers and aligned products with customer needs to boost satisfaction.
  • Used knowledge of company products and services to recommend solutions to customers.
  • Helped customers locate merchandise.

Cashier

Pollard's Chicken
02.2020 - 06.2021
  • Greeted and informed customers of products, fostering positive store experiences.
  • Enforced store safety and cleanliness standards, reducing hazards.
  • Counted cash drawers at beginning of shifts to verify correct amounts.

Cashier

Sonic
06.2019 - 10.2019
  • Enforced store safety and cleanliness standards, reducing hazards.
  • Provided efficient and courteous service to customers.
  • Processed cash, check and credit cards for customer purchases.

Education

High School Diploma -

Indian River High School
Chesapeake, VA
06.2021

Skills

  • Sales Pitches
  • Customer Service
  • Cash Register Operation
  • Typing
  • Adaptability
  • Supply Ordering
  • Employee Training

Certification

  • ServSafe, Pollards Chicken - 03/2024-03/2029

Timeline

Shift Manager

Pollards Chicken
09.2022 - Current

Call Center Sales Representative

Life Protect 24/7
04.2022 - 06.2022

E-Commerce Personal Shopper

Kroger
09.2021 - 04.2022

Cashier

Pollard's Chicken
02.2020 - 06.2021

Cashier

Sonic
06.2019 - 10.2019

High School Diploma -

Indian River High School

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Alonzia Ferebee