Alonzo Allen
DeKalb
Summary
Dynamic business owner with a proven track record in customer service and business development. At Mariano's, I enhanced customer relations and streamlined online order fulfillment. Skilled in social media marketing and sales strategies, I successfully increased profitability by negotiating favorable contracts and optimizing operational efficiency.Bootstrapped daily sales by engaging and building relationships with new customers on campus.
Overview
1
1
year of professional experience
Work History
Business Owner
Self Employed Services
01.2025 - Current
- Developed comprehensive business plan to outline services and target market.
- Managed daily operations, ensuring efficient service delivery and customer satisfaction.
- Established online presence through website creation and social media marketing strategies.
- Conducted market research to identify trends and adapt services accordingly.
- Established strong customer relationships through excellent communication and attentive service.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
Online Grocery Associate
Mariano's
02.2025 - 08.2025
- Assisted customers with online order inquiries and product selections.
- Processed and fulfilled online grocery orders efficiently and accurately.
- Collaborated with team members to ensure timely order deliveries.
- Maintained organized inventory for online shopping operations.
- Utilized inventory management systems to track stock levels effectively.
- Tracked substitutions and informed customers of changes.
Education
BBA - Business Administration
Northern Illinois University
Dekalb, IL05-2029
Skills
- Customer service
- Customer relations
- Driven and determined
- Social media marketing
- Sales strategics
- Work Planning and Prioritization
- Business development
Affiliations
I am currently in the Black Male Initiative (BMI) group at NIU and also the Underground Networking Organization(UNO).
Timeline
Online Grocery Associate
Mariano's
02.2025 - 08.2025
Business Owner
Self Employed Services
01.2025 - Current
BBA - Business Administration
Northern Illinois University