Alonzo Alvarez
Diboll,TX
Summary
Results-driven operations manager with expertise in budget management, process improvement, and team leadership. Proven ability to enhance workflow and implement quality control, driving efficiency and high service standards.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Manager
Chi St. Luke's Healthcare
Lake Jackson/ Livingston TX, Texas
03.2020 - Current
- Managed daily operations to ensure efficient workflow across departments.
- Developed training programs for staff to enhance skill sets and productivity.
- Collaborated with cross-functional teams to streamline processes and improve efficiency.
- Oversaw budget management and resource allocation for multiple projects.
- Implemented quality control procedures to maintain high service standards.
- Facilitated communication between management and staff to address concerns promptly.
- Analyzed performance metrics to identify areas for improvement and innovation.
- Led strategic planning sessions to align departmental goals with organizational objectives.
- Evaluated staff performance through regular assessments and feedback sessions. and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Delegated specific tasks to team members based on their strengths and skills. to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Conducted performance reviews for team members.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
Director of Environmental Services
HHS
Lufkin, Texas
08.1999 - 03.2020
- Directed environmental service operations across multiple facilities and departments.
- Developed and implemented cleaning protocols to ensure regulatory compliance.
- Trained staff on safety procedures and effective cleaning techniques.
- Collaborated with management to enhance facility cleanliness and presentation standards.
- Managed inventory of cleaning supplies and equipment for optimal usage.
- Conducted regular inspections to assess cleanliness and service quality.
- Coordinated schedules for staff to maintain efficient service delivery across shifts.
- Provided technical support regarding environmental regulations, laws, and standards.
- Managed emergency response efforts during natural disasters to ensure safety.
- Oversaw the daily operations of the environmental services staff.
- Conducted regular meetings with staff to discuss performance objectives.
- Participated in conferences and workshops related to environmental protection initiatives.
- Collaborated with other departments in order to coordinate projects.
- Investigated customer complaints related to environmental issues.
- Trained, supervised, and evaluated environmental services personnel.
- Negotiated contracts with vendors for cost-effective supplies and materials.
- Implemented strategies to reduce costs associated with waste disposal.
- Managed all aspects of hazardous waste management program.
- Developed and implemented environmental services policies and procedures.
- Assessed departmental budget needs and allocated resources accordingly.
- Followed regulations to maintain proper storage of chemicals.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
Diboll
Diboll, TX05-1996
Skills
- Budget management
- Process improvement
- Staff training
- Quality control
- Strategic planning
- Customer relationship management
- Performance evaluation
- Team building
- Problem solving
- Leadership development
- Recruiting and interviewing
- Customer service
- Relationship building
- Expense tracking
- Policy implementation
- Goal setting
- Coaching and mentoring
- Operations management
- Performance management
- Staff management
- Performance evaluations
- Financial management
- Budget control
- Documentation and reporting
- Team leadership
Languages
English
Professional
Spanish
Limited
Certification
- HCL Certificates, ICE (HERT) Certificates
Timeline
Manager
Chi St. Luke's Healthcare
03.2020 - Current
Director of Environmental Services
HHS
08.1999 - 03.2020
High School Diploma -
Diboll