Hi, I’m
Jennifer Riddle
Jackson,MI
Summary
Dynamic leader with proven expertise in team development and strategic planning, honed at Yes Sir E Bob Inc Subway. Excelled in enhancing customer satisfaction and operational efficiency, achieving significant business growth. Skilled in budget management and staff training, I foster a collaborative environment that drives performance and innovation.
Overview
16
years of professional experience
Work History
Big House Subs Subway
Manager
05.2023 - Current
Yes Sir E Bob Inc Subway
Manager
04.2008 - 05.2023
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Northwest High SchoolJackson, MI
Dipolma
06.1998
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Schedule Preparation
- Performance Evaluations
- Business Administration
- Marketing
- Budget Control
- Financial Management
- Brand Management
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills
- Problem Resolution
- Team Development
- Work Planning and Prioritization
- Hiring and Training
- Training and Development
- Task Delegation
- Staff Training
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Goal Setting
- Professional and Courteous
- Documentation And Reporting
- Good Judgment
- Process Improvement
- Schedule Management
- Shift Scheduling
- Budget Management
- Business Analysis and Reporting
- Human Resources Management
- Budget Administration
- Staff Management
- Cross-Functional Teamwork
- Performance Management
- Customer Relationship Management (CRM)
- Sales Techniques
- Sales management
- Workforce Management
- Product Management
- Expectation setting
- Expense Tracking
- Managing Operations and Efficiency
- Customer Relationship Management
- Performance reviewing
- Technical Proficiency
- Cost Control
- Schedule oversight
- Emergency Response
- Preventive Maintenance
Timeline
Manager
Big House Subs Subway
05.2023 - Current
Manager
Yes Sir E Bob Inc Subway
04.2008 - 05.2023
Northwest High School
Dipolma
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