Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jennifer Riddle

Jackson,MI
Jennifer Riddle

Summary

Dynamic leader with proven expertise in team development and strategic planning, honed at Yes Sir E Bob Inc Subway. Excelled in enhancing customer satisfaction and operational efficiency, achieving significant business growth. Skilled in budget management and staff training, I foster a collaborative environment that drives performance and innovation.

Overview

16
years of professional experience

Work History

Big House Subs Subway

Manager
05.2023 - Current

Yes Sir E Bob Inc Subway

Manager
04.2008 - 05.2023

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Education

Northwest High School
Jackson, MI

Dipolma
06.1998

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Strategic Planning
  • Schedule Preparation
  • Performance Evaluations
  • Business Administration
  • Marketing
  • Budget Control
  • Financial Management
  • Brand Management
  • Teamwork and Collaboration
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Problem Resolution
  • Team Development
  • Work Planning and Prioritization
  • Hiring and Training
  • Training and Development
  • Task Delegation
  • Staff Training
  • Employee Coaching and Mentoring
  • Scheduling and Coordinating
  • Goal Setting
  • Professional and Courteous
  • Documentation And Reporting
  • Good Judgment
  • Process Improvement
  • Schedule Management
  • Shift Scheduling
  • Budget Management
  • Business Analysis and Reporting
  • Human Resources Management
  • Budget Administration
  • Staff Management
  • Cross-Functional Teamwork
  • Performance Management
  • Customer Relationship Management (CRM)
  • Sales Techniques
  • Sales management
  • Workforce Management
  • Product Management
  • Expectation setting
  • Expense Tracking
  • Managing Operations and Efficiency
  • Customer Relationship Management
  • Performance reviewing
  • Technical Proficiency
  • Cost Control
  • Schedule oversight
  • Emergency Response
  • Preventive Maintenance

Timeline

Manager

Big House Subs Subway
05.2023 - Current

Manager

Yes Sir E Bob Inc Subway
04.2008 - 05.2023

Northwest High School

Dipolma
Jennifer Riddle